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Cropping isn't working?

Anyone else not able to crop right now?  It's a GPS-based ride, trying to crop on the website, and neither the cropping arrows or sliders work.

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  • 공식 댓글

    We recently released a fix for a bug that was causing cropping attempts to fail on both web and mobile. If you continue to have trouble please submit a ticket with our support team.

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  • We can't get the maps or slider for cropping to load either ?syncing issue. Maybe need to disconnect and reconnect sync functions for device to Strava software?

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  • I have the same issue. From the website I click on crop but the maps and blue sliders don't appear.

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  • Same here, any advice?

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  • Cropping isnt working. Tried several times to crop and everything goes right, until it shows back the main screen and you notice that everything is still the same!

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  • FWIW, Strava help desk was not able to figure out the issue either.  

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  • Hello, I cannot crop either and the sliders are not showing up

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  • Ditto.  No map or sliders... 

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  • With map issues, check if any ad block software is causing it. May be able to disable the software for Strava. That worked for us.

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  • Won't crop. "Cropping in Progress" wheel keeps spinning. i.e. won't finalise crop. Even when I log out and log back in and try to re-crop the "Cropping in Progress" notification pops up as if I've never left the page. 

    Any solution?

     

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  • Still not working!   Anyone (programmers) alive and listening at Stava?    

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