Samsung galaxy watch - Crashing

I have a Samsung galaxy watch and often whilst using strava on it, it randomly dumps the Strava app and stops recording losing all data. In the recent apps screen the Strava can be seen at its last values but when pressed it just restarts the app. Whilst not a major issue it is quite frustrating I'd you're recoding a bike ride/run/walk etc. Is this a strava problem or Samsung ? Does anyone else have this issue or solutions how to remedy it? I'm regretting switching to Samsung from Apple but will move to another sports tracker if need be as I can afford to switch kit again.
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  • Mine seems to crash when the samsung watch detects activity. It kills the Starva app, and tells me "good job" or "keep it up"

    Very annoying

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  • I'm having a similar issue on runs longer than 5 miles. This issue started 11/3/2019, prior to that I didn't have the dropping of the run being recorded. Since then, the run recording has been dropped around 5 miles into a run 6 consecutive times. I think it may have something to do with the Galaxy watch "step target achieve" notification, and a bug kills the Strava recording. Going to change my step target and see if that solves the issue on my next 10k run.

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  • Before you do your workout you can try to set your Notifications to Off ( by the Galaxy Wearable app).

    Then start your workout by Strava.

    When your workout has ended you can set your Notifications to On again.

    Interested in the outcome

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  • This is my setup:

     

    Hardware Model Samsung Galaxy Watch 46 ( SM-R800 ) , Softwareversion: R800XXU1CSG4

    Operating System Version Tizen 4.0.0.4

    Application Version Strava 1.2.6

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  • Yup, same problem. I opened a ticket with Strava Support and so far their only advice is to reinstall the app on my watch and my phone.  Other advice I've found is to turn OFF auto pause.  At my workout this morning, I restarted the Strava app 3 times and it crashed out every time. i finally gave up.

    Simply put, the app is broken and Strava needs to fix it. Some of us are paying for Strava subscriptions as well.

     

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