Membership fee charged twice?

Have any other Premium members had their annual membership fee charged to their payment card twice on the same date? This is obviously an error. I already sent a request to Strava Support, but I was curious if this issue is widespread or just me.

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  • Hi Joshua - thanks for posting here to the community. I agree, this is an error and something our support team will get on asap. I don't believe it's widespread - we'll keep you posted via your support request. 

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  • It happened to me either. 

    I had a change on the billing info section, and it could not charge me for couple of weeks. Now I have been charged twice.

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  • Just got my credit card bill and it shows two charges for Strava on the same day, will e Mail Strava support.

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  • Looks like both of you have already received responses from our support team. Hope that clears up the situation. 

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  • Hey it happend mee too! It was a transfer today (05.08.2016) and yesterday too! Please correct it!

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  • Me too. Charged twice. 

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  • The same thing happened to me 01.09. charged me by order number 415-5740050 and then again 05.09. by the same order number 415-5740050

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  • I found the same problem, could you please fix it and send my money back? Please let me know. Thank you. 

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  • May be not widespread but it happens quite a bit so I would have thought you would have resolved this on your backend systems by now. I have just submited a new request because I have been charged twice.

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  • I have Two $59 charges from support.strava.com on the same day. Please reverse.

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  • Hello,

      I was charged the membership fee 5 times.  31 OCT 16 , 1 NOV 16, 2 NOV 16, 3 NOV 16 and 4 NOV 16.  Could you please reverse the charges?

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