Galaxy S4 Cadence Sensor not working

The cadence sensor on my Strava App just will not work using the internal sensor.

I used to have the phone in my hand when running and it did not work, so I moved to using a strap that attaches to my upper arm, but this did not work.

I contacted Strava who said I should put it in my pocket, which is impractical when running but I tried anyway and got nothing.

I then bought a waist band belt and put my phone in that but again nothing.

I do get the occasional spike of activity but basically 0 steps per minute throughout.

I tried walking around with my phone screen on and recording and I can see the SPM on the dashboard but I get nothing from a run. What am I doing wrong? What can I do to fix this?

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