Samsung galaxy watch strava app sync

So I'm using my new samsung galaxy watch which with the wealth of data in the samsung health app is working out great however I have also set up to sync samsung health info to strava.   Slight issues noticed with this, If i exercise in the morning, the sync is instant, great. However later exercises don't seem to sync until the following day.  Still its getting there eventually so no big deal.   I've been reading forums and seem to agree that this might be some sort of daily api sync limit. Fine Is it fixable to make it instant?

However Just playing with the watch and learning, another issue, this time I decided to install the strava app for the watch... All i can say is useless.  Each time I use it it records a few minutes of the walk/run. Yet it shows its recording all the way till the end.  It syncs instantly but only the first few minutes then rest of data is lost.  Any Ideas? Until this is fixed The strava app may as well be uninstalled and just sync through samsung health.

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42 opmerkingen
  • Officiële opmerking

    We're investigating an issue that's preventing activities from syncing to Strava from Samsung Gear and Galaxy watches. At this time, we do not know the cause. If you're experiencing this issue, please try updating your app to the latest version. If that doesn't help, try re-syncing any missing activities:

    • View the History folder on your watch.
    • Select Tap to Sync on the missing activities.
    • To confirm the activity has synced to Strava, you should see a "Sync Successful" message at top of the screen and Tap to Sync will no longer appear.

    If you're still having trouble after giving that a try, please contact us by selecting Submit a Request on this page. We will be posting updates as they become available and you can Follow this known issue to receive email notifications: https://support.strava.com/hc/en-us/articles/360035299171

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  • Hello,

    Since last update of samsung strava app  (v 1.2.3) syncing failed evenif i do it manually ... anybody have the same issue ?

    is it possible to extract activity from galaxy watch for importing it manually to strava ?

    It is may be a detail but i have the LTE version ...

    Feel free for any questions.

    Best regards,

    Christophe

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  • I am experiencing the same issue as Christophe D. I am unable to sync my run today even if I kick it off manually. My Galaxy watch breifly displays "sync failed". I have restarted my watch, my phone, and logged off and back onto the Strava app. Any assistance would be appreciated. System has been working properly until today.

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  • Same issue. Can't sync since yesterday. In history I touch 'Tap to Sync', it says 'Syncing, please wait...' ,

    but nothing happens. This did not work yesterday, and not today after Strava update to 1.2.3 latest. Galaxy Watch Active. 

    It synced OK 2 days ago.

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  • Same issue for me. Like Lev, i had sync issues, then updated to 1.2.3 and am still experiencing a failure to sync. I have tried multiple times over the last 24hrs with no success.

    Come on strava, I won't get my 200km october running badge if this isn't fixed!

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  • Same issue as Christophe D and Brad Clauss. On my Galaxy S3 Frontier I got failure to sync, tried generic troubleshooting like Brad's measures and only then installed 1.2.3 update. Suspect culprit is API change on Android 10 or Tizen and update is an unsuccessful attempt to patch. Devs, any thoughts?

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  • Same issue for me. Like Lev, i had sync issues, then updated to 1.2.3 and am still experiencing a failure to sync. I have tried multiple times over the last 24hrs with no success.

    Come on strava, I won't get my 200km october running badge if this isn't fixed!

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  • Same issue here... suddenly can't sync anymore... been trying repeatedly.

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  • Same issue for me, yesterday activity will not sync. It does not matter have many times I try to upload it manually, same error sync failed.

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  • I have the same issue too. Syncing perfectly fine on Tuesday and now today nothing happens. Tried multiple times, turned off watch and phone. Everything else is working fine between watch and phone, only issue seems to be Strava.

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  • Same issue with my Galaxy watch since two days!! Frustrating!

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  • Same here! Syncing ( even manual) not possible with my Strava app on my Android phone. 

    3
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  • I have Samsung Galaxy Active watch with Strava application installed. Today I recorded almost 3 hours of ride with different segments. When I wanted to finished the activity, the application crashed. But thankfully, I can see my activity in the history on my watch. I taped sync and it wrote Sync successfull but no real sync was done. I would like to get that activity into my Strava account. How? Please advise. Thanks.

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  • Same issue here, it worked till the 14th, now it won't, updated Strava on the watch and nothing.

    This app is too buggy. 

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  • Michael M. If you install again the app on the watch, you will loose all the data. It has happened to me. 

    Don't know why this App is so buggy. But let keep writing here, so maybe they will fix this issue for good. 

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  • Hi Dave,

    I too have been experiencing issues with my watch. I use the Strava app for galaxy watch and recorded 2 runs and a cycle in 1 week not a problem. Synced within seconds, full duration and no data loss. Then the other day I tried to sync my latest activity and it just won't have it. Not sure why, hopefully there's an explanation or review of this as it seems to be quite a common issue.

    Ash

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  • Hmm have the same issue unfortunatly I just bought summit to use the combination of the samsungs watch and strava..... 

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  • I have same issue as you guys.
    Two days ago everything was fine
    Strava v.1.2.3

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  • Same for me. Does anyone from Strava reply to these threads so we know it's being addressed? Frustrating when you go all out in a ride only to have the data stuck on the watch. I'm worried it will be lost when they either update the app or I have to try a reinstall of the app.

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  • Thanks for confirming Simon. Hopefully they can fix without the need to reinstall as I really don't want to lose that data.

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  • Same issue today. Did 4 hours of hiking and when I wanted to finish the app crashed. The activity is recorded in the gallaxy g3 but won't sync it to the Android app. I have great connection to internet, no problems connecting the watch to other apps and still can't get synchronised. I keep all apps updated to latest version.

    1
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  • Strava app on my Samsung Watch is not synchronizing even if it's say "Successfully". Same with Samsung Health "Workouts" are not getting to Strava Application.  

    What's going on again ?

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  • The sync has worked great for me for 18 months, but now I experience the same problems that the other users report; the Stava app on the watch won't sync with the Android app nor the Strava database even though the app on the watch says it does.
    This means that I can't use Strava any more.
    And I was so close to sign up for å paid subscription....Thank god I hesitated.

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  • Hello, I have galaxy watch 46mm model SM-R800. I am facing the problem my watch stop synchronising activity.
    When I clicked on sync activity watch display the message sync completed but not received on my cell phone.
    Secondly it remains in history and re-sync option also avaliable. Can you please help me ti fix this, I have done a submit with record time but now unfortunately I am unable to share my stats. Please fix it.

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  • Galaxy Watch app crashed at the end of an activity. It's in the history but syncing it does nothing even if it says that it was successful.

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  • The activities were not syncing from Galaxy Watch Active 2 so I opened the ticket with strava support. I was told to update the app and try to re-sync the activities afterwards. But after the app update, I can no longer sync the activities that previously did not sync. Based on readings, there should be a 'resync' button available on the watch, below each activity. But it is not present. And clicking anywhere on the activity, does not do anything. This is quite frustrating

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  • The same problem started a few days ago for me on my Galaxy Watch 42mm. At first, it would say that it synced; now it doesn't even allow me to try to sync. 

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  • Hi.. just bought galaxy watch.. 2 runs so far .. synced quick from Samsung health to strava... BUT ... pace (1k sections) dist, time are different.. how comparable are yours?

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  • Also find pace on watch as I run is all over the place?? But reasonable when recorded afterwards.

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  • Samsung Health (Galaxy watch and S9 phone) was syncing to Strava automatically without any problems  for most of 2018 year. Problems started happenning sometime in January 2019. Runs are recorded in Samsung Health (phone), but never sync to Strava. What happened? I did disconnect strava from Samsung Health, and then reconnect again. Did not help. Restarted my watch and my phone - sync still does not work.

    Strava app on the watch is useless. "Settings" has very few real settings. No way to set voice announcements, screen layout, etc. No Swimming app. So I have to use Samsung watch native apps. 

    Strava tries to get me buy Summit with a monthly fee. There is no way I am going to buy anything unless the infrastructure is working. 

    Will start doing some research on strava alternatives.

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