It is no longer working, unfortunately.
Strava have been aware for a few years, but are not going to fix it, by the looks of it.
Have a look here:
I reported this 3 years ago and gave up on it a while ago in favour of Komoot, which also works as an app on your phone, so is better than Strava, even if they were to fix this feature.
Looks like Komoot lets you plan routes via their app too, unlike Strava.
There’s a fair amount of catching up that needs to be done by Strava on this front.
Thanks Andy, I’ll move over to www.komoot.com.
The problem has been going on for well over a year now, so it seems it’s never going to be resolved, unfortunately.
Elle, I just tried it to see if it is fixed and can confirm it is definitely still broken and still giving the same error message.
Try it out for your self and you will see it.
An example route tha...
Is there any update on this? It struggles on routes longer than 150km or so. It happens to me a lot and gets quite frustrating.
I can reproduce it reliably on this route, trying to switch to Min El...