Changes to default Activity names

Starting August 18th, we changed the way Strava automatically names your activities. Previously, when uploading from a device (via the Strava website or via a syncing program) your activities would be titled "mm/dd/yyyy City, State" or "dd/mm/yyy Town, Region, Country". Now, your activities will follow the same naming convention as the Strava App. For example, "Morning Ride", "Afternoon Run", "Evening Run".

 

The default activity name is easy to edit. From the mobile app, when viewing one of your activities click on the "pencil" edit icon or select edit from the menu button. From the website, see the "pencil" edit icon to the left side of your activity page. You can also edit multiple activities from the "My Activities" view under the Training tab. 

 

We made this change in an effort to build consistency between the Strava website and mobile app. Additionally, when viewing activities listed on the profile or Activity Feed, activities are always listed by date making it easy to determine when the activity took place. 

 

September 9th, 2015

We understand that the new default activity names will not work for everyone on Strava. We welcome your comments and discussion on this thread and hope you understand that your feedback is heard and has been discussed with the Strava team. We do our best to cater to all the needs of our community, knowing that new features and product changes will impact our members in different ways. 

 

We don't currently have plans to revert the changes or build additional settings to customize default activity names. Our product continues to evolve and we hope you stick with us knowing that we take your feedback seriously. 

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Comentários

464 comentários
  • I would encourage everyone to also contact Stava support directly, but don't be too disappointed by the responses. Here's my communication with Strava support. Read from the bottom up:


    Stating it's a benefit to your customers and then not being able to explain why it's a benefit seems to contradict your assurance that you and your company care about your customers.

    Derek


    Travis Robison, Aug 31, 3:16 PM:

    Hello Derek,

    I'll defer to my previous response about not being able to discuss business decisions.

    Cheers,
    Travis
    Strava Support Team

     



    Derek Delpero, Aug 31, 3:04 PM:

    How does it benefit your customers? For those who change titles, it doesn't matter. For those who prefer the old way means we now also have to manually change it to something meaningful. How's making me type more a benefit to me?

    Derek

     



    Travis Robison, Aug 31, 2:55 PM:

    Hello Derek,

    We do appreciate the feedback, as I've stated previously. And, I can assure you that we do focus on our customers more than anything else. We believe this to be a change that will benefit our customers. We're not ignoring anything and I apologize if it feels that way.

    Cheers,
    Travis
    Strava Support Team

     

     



    Derek Delpero, Aug 31, 2:47 PM:

    You guys should really step back and consider focusing on your customers. I can understand business decisions, but your forum specifically asked for feedback on this issue. So why ask if you just ignore it? By asking and then ignoring requests makes your company look unconcerned with your customers.

    I hope you sort that out. At this point for me it's less about the stupid title and more about how you and your company are handling the issue and this support request.

    Regards,

    Derek

     



    Travis Robison, Aug 31, 2:41 PM:

    Hello Derek,

    Sorry, but unfortunately I'm really not at liberty to discuss reasoning behind business decisions.

    Cheers,
    Travis
    Strava Support Team

     

     



    Derek Delpero, Aug 31, 2:39 PM:

    Why can't you rollback the change? Surely you use version control software. It's not like we're asking for really anything other than making it the way it was. That should be an extremely easy thing to undo. If not, then I guess your company has bigger issues.

    Derek

     



    Travis Robison, Aug 31, 2:32 PM:

    Hello Derek,

    Yes, we're quite aware of that forum. I'll be sure to share your interest in receiving an update with the team. However, at this time, we don't have any updates which is why we have not posted anything on the forum.

    Regards,
    Travis
    Strava Support Team

     

     



    Derek Delpero, Aug 28, 11:00 AM:

    This is a follow-up to your previous request #490685 "Strava question"

    Are you guys paying attention to the responses here: https://strava.zendesk.com/entries/95859818?

    I'm sure it'd be more than appreciated by a lot of Strava customers if someone from Strava would respond.

    Derek

    Wow. You just sent me the same link that I sent you! That's a good way to prove you're either not reading support requests or that you don't care about your customers.

    I've already commented on that forum. Maybe you should take some time and read that forum too.

    Derek

     

     

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  • Well, done I just downgraded. I was premium member for three years. Byebye Strava... "Strava Bullshit Naming".

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  • Come on Derek Delpero, that's just the ok for everybody to start boycotting Strava. 

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  • Derek Delpero - thanks for posting that - the response are very interesting, especially from someone who is a "Marketing professional with diversified business experience including project management and online marketing for a web-based product. History of building partnerships and customer relations through superb communication skills and anticipatory customer service."!

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  • It's interesting people are so passionate about this one thing. I still change my entries to the old format. My Strava newsfeed is much less interesting though. I think some people don't even realize the entry can be changed. My strava feed now is littered with a bunch of boring "Morning Ride" and "Lunch Ride" type entries.

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  • Strava - if you are actually monitoring this thread but not posting anything because you're not doing anything about it then that really is quite pathetic. Your responses to Derek's support ticket are laughable. I await responses to the ticket I've raised.

    As a company you really should be concerned about losing your revenue, which by the looks of it could be quite substantial if this snowballs.

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  • Hopefully you are taking this feedback on board, seems to be a universally hated change - it would surely be better to allow the users to set the default naming convention for their activities?

    It might not seem like a big deal to some people but to me (and it would appear many others) it strikes as really dumbing down what has been a very useful training tool.

    The change is annoying enough for me to consider cancelling premium membership (which I have had for over 3 years) and just exclusively use Garmin Connect to track activity. 

     

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  • How about at least making the default Activity naming settings configurable to Premium members only.  So the basic members would still have to edit each ride from Morning/Afternoon/Evening Ride, but Premium members would not. That may in itself sell more premium memberships.  I for one would pay extra to eliminate the extra hassle of editing each and every ride.

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  • We understand that the new default activity names will not work for everyone on Strava. We welcome your comments and discussion on this thread and hope you understand that your feedback is heard and has been discussed with the Strava team. We do our best to cater to all the needs of our community, knowing that new features and product changes will impact our members in different ways. 

     

    We don't currently have plans to revert the changes or build additional settings to customize default activity names. Our product continues to evolve and we hope you stick with us knowing that we take your feedback seriously. 

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  • I think everyone (and it seems like just about everyone) would stop complaining if you could just articulate a rational reason for making activity names less descriptive by default.

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  • I understand that you want to have a consistent behaviour betweeen the apps and the manual upload but I really miss the descriptive title and I don't understand why you don't at least make it configurable in the settings!

    Please bring the old behaviour back or add options to the settings!

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  • Ms. Anderson, I think that you actually meant "Our product continues to devolve..." Why in the world would you bother asking for our opinion when you get 100's of responses requesting that it be changed back and you refuse. You never intended to change it back, so why ask? Now we are even more angry and convinced that Strava does not care one whit about it's customers. Do you actually use your own product? I ask because you have made my use of Strava much more difficult, forcing me to edit EVERY SINGLE TITLE rather than just those that were in some way special. I follow lots of people that travel and that ride in different parts of the world and my Strava pages have just become a lot less interesting. I will be canceling my premium membership as soon as it expires.

    By the way, I am a software developer myself and if I treated my customers the way you treat yours I would be out of a job.
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  • Elle,

    "We understand that the new default activity names will not work for everyone on Strava."

    --> In fact, you have three pages of complaints from people saying that the activity names don't work for *anyone*.  Nobody likes the change, so why keep it?  How about giving people an option, at least?

     

    "We welcome your comments and discussion on this thread and hope you understand that your feedback is heard and has been discussed with the Strava team. We do our best to cater to all the needs of our community, knowing that new features and product changes will impact our members in different ways."

    ---> What is the team's response on the rationale for this change?

    "We don't have plans to revert the changes or build additional settings to customize default activity names."

    ---> I don't have plans to renew my premium membership until the product's features are more in line with my needs.  Consider me one more lost customer.

     

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  • Got it. Standard boilerplate that opinions are valuable, blah, blah, blah, Strava listens but don't have plans to do anything about it. Not what I wanted to hear but I do appreciate an answer that it isn't going to change.

    I understand that what public relations is authorized to say (e.g. it was changed to unify experience) doesn't necessarily match reality and business decisions made behind the scenes. As a premium subscriber, at least for another few months until my cancelled subscription lapses, it comes across as removal of services and degrading the experience I signed up for and can see the explanation for the change that PR and customer support have given doesn't have much merit. As such there's probably other factors you don't want to share but that doesn't stop people from speculating.

     

    I don't expect Strava to confirm this, but I suspect the real reason for the change comes down to one of a couple factors, computational cost or change in mapping provider. For the former, Strava likely had a script that ran on their servers when a user uploaded an activity. The script would take the starting GPS coordinate, process the data and built a query against Google's reverse geocoding application programming interfaces (API) which would return a plain language name of the location, then Strava's script would take that data along with the activity date from the GPS data and pass it off to the activity's file name.

    https://developers.google.com/maps/documentation/geocoding/intro

    Seeing how slow the Strava infrastructure is to match segments and other service slowdowns is it a processing issue? I wouldn't think so but could understand that might be possible.

     

    Power and CPU cycles are cheap so I suspect the more likely reason for the change is relating to the new mapping service providers and change from Google to MapBox. Apparently MapBox does offer a reverse geocoding API but it's a public beta. They also don't appear to offer coverage in as many countries as Google. Both might cause issues trying to field a working solution built around their service.

    https://www.mapbox.com/developers/api/geocoding/

     

    If the PR explanation doesn't match reality, the perception is Strava might have made a change to reduce monetary costs or possibly computational costs. I can't think of any other logical reasons. I've personally already voted with my wallet and will be voting with my feet next and seriously looking at competitors again. Or maybe I'll stick around for the leaderboards and use the service for free. It's pretty sad since I liked a lot about the Strava experience but it seems like you're moving backwards while competitors are improving and adding features.

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  • I gave up a few days ago and simply resorted to renaming my activities and I think I figured out why Strava made the change. It seems that for those that care, it's inspiring them to get creative and actually take the time to name their activity rather than just leave it as the old standard "date - location" or "morning run". Since we aren't going to get the old naming back, might as well embrace the change and either manually rename your activity with the date and location or customize it. It doesn't really take more than a minute to type it in.
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  • Well it's a response at least.

    It's a shame, yes we can manually change the activity name but that's not really the point people are trying to make here I don't think.

    I'm another person voting with their wallet and have cancelled my premium membership (which was monthly luckily) effective tonight, maybe if enough premium members do this you might consider reverting the change or at least giving us the option to setup a default naming convention for activities.

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  • As expected, a response to my support ticket which just goes to show that Strava don't give a shit about their customers.

    ---------------------------------------

    • Hi Andy,
      Thanks for the feedback. Changing the name of an activity is very easy, and I think having custom set activity titles is more interesting than any pre-set title, so I would encourage you to add some description, instead of just leaving a date like the naming used to be.

      Cheers,
      Matt
      Strava Support Team

      -------------------------------------------
      And my response:

    That's not the point is it! I don't want to have to change it, and neither do many, many other people. The default of location with date (as was) at least meant you didn't have to change it if you didn't want to and the location would still be shown.

    As an example, I was following Steven Abraham - https://www.strava.com/athletes/1419435 who is riding every day in an attempt to break the highest annual mileage record. I could see where he was riding by the title, now it just says the mundane. Do you think at the end of every 200 mile ride he wants to go into Strava and change the bloody title when he has to focus on his next day's ride? No.

    It's a very poor decision. That, and the attitude of Strava to its customers (ignoring them even when they were asked to feed back) has cost you my premium membership. I will not be renewing once by subscription expires.

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  • FWIW - the thread regarding measurement units, which has been going on for in excess of 3 years I believe, where loads of people have been asking for separate choices for temperature, elevation and distance instead of the "imperial" and "metric", already shows that Strava really don't give a shit about customers. To be honest, that's one of the reasons I've never subscribed to the premium option so, unfortunately, I can't withdraw my business but this is certainly another reason why I wouldn't pay. What I find rather bizarre with this choice by Strava is that Garmin did pretty much exactly the opposite in December last year; they went from having a default of "Untitled" to one of "<Location> <Activity>", e.g. "Ledbury Cycling". I guess if everyone decided to use Garmin Connect, and helped to build up the segments feature on there, Strava would really be in the shit as their whole reason for being would pretty much disappear.

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  • "that we take your feedback seriously. " blah, blah, blah, blah, blah

    ignoranter Saftladen

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  • OK, reading between the lines it looks like this is save costs or correct a performance/processing issue and its clear that they aren't going to change things back. 

    So how about throwing us a bone and making the names easier to edit en masse? How about improving the My Activities page so that names can be edited directly from there rather than having to click through to the indiviudal activity and then click back again? 

    Apart from that I'm hoping some bright spark (Mr Stravistix?) might be able to develop some sort of after-market app to update activity names automatically. I'd do it myself but I've no idea how!

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  • Simon, 

    You said:

    "So how about throwing us a bone and making the names easier to edit en masse? How about improving the My Activities page so that names can be edited directly from there rather than having to click through to the indiviudal activity and then click back again? "

    Do you mean like on Garmin Connect, where you can go to your big list of activities and press the "Quick Edit" link?

    John

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  • I am surprised that this one feature change makes such a big difference in the usability of the site, but it does. I really like the way Strava presents the data, but having to touch every activity instead of them just showing up with the key info I would want (date and location) is a non-starter. And it sounds like people have been frustrated with the lack of sensitivity on Strava's part.

    Can anyone recommend an alternative site for me (and others) to use? I have not spent time looking yet. I am a runner and use Garmin equipment.

    Thanks in advance.

     

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  • &John McCabe - Yes, something like that would work!

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  • Welsh Andy: That really is a moronic answer. As stated numerous times on this thread: The entire point is that I don't want to have to change every title. Also, what I used to do before Strava decided that saving a little money and losing a lot of premium members was more important than customer service, was to ADD to the existing title when I wanted a change. So it would look something like - .
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  • Elle said:

    "Our product continues to evolve and we hope you stick with us knowing that we take your feedback seriously."

    That's easy to say but, if that was the case, I would expect you to give a sounds justification for the decision to make the change (and even more sound justification not to revert a change) that has clearly made so many people unhappy. If you at least provided some justification then perhaps I, and others, would just accept it but this, along with the strength of feeling about the measurement units, just suggests you don't take feedback seriously unless it corresponds to what you want to do anyway!

     

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  • Wow..   what a lot of complaints about something so trivial as a name. Simply rename the  activity, it takes a few seconds. 

     

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  • Andy Webb: I think you miss the point. The previous default was a pretty good default. The new one, well, it pretty much sucks. I did not have to rename every title before. Now I do. Not only more unnecessary work, but for the people I am following that don't rename theirs I now get meaningless information. So for me it is not minor. And since for those that rename everything it does not matter which way it is, keeping it the way the majority seem to want it does not negatively impact anyone.
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  • Marwan has the right of it. Basically this is what happened:

    Strava: "We made a change and value your input!"

    Everyone: "This sucks"

    Strava: "We're not changing it but we value your input."

    RIdiculous.

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  • I'm gonna write an app which uses the Strava API and OpenStreetMap API to change the names of rides in Strava . . . just because it shows how pathetic Strava are . . . I'll publish it for all to use . . .

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  • I haven't hooked up the Garmin->Strava sync yet, but notice that Garmin labels my activities with the location. If those names propagate, sounds like a good solution:

    1. Hook up the Garmin->Strava sync
    2. Get the correct naming (and distinction between MTB and Road Bike)
    3. Increase the popularity of Garmin's nascent segments / leaderboards
    4. Drop Strava altogether
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