Upload Strava ride with Cateyes Sync

Can’t upload Strava ride anymore through Cateye Sync
I believe is a possibility Strava updated their API and CATEYE Sync fails to communicate with Strava website. Wondering if you guys you will fixe your issue because is real annoying have to upload the Strava ride manually thanks to taking care need help if I want to update to premium for Strava until then I am a customer waiting for the issue fixe thanks

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Comentários

39 comentários
  • Comentário oficial

    Hey Folks,

    The issue is on CATEYE's end and we are working with them on a resolution. Unfortunately, I don't have an ETA when this issue will be resolved.

    You can export a copy of your activity in FIT, TCX or GPX format from CATEYE sync app or from your device and upload it to your account here.

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  • I find I can only upload one activity at a time. I get a message that says the upload failed, but on my account I see one activity uploaded. If I select multiple activities, just the oldest is uploaded. The CATEYE Sync tool will not show that the event is uploaded though. I hope Strava will be able to fix this soon. I have activities to upload between October and now.

     

    But it does upload (one at a time)

     

    But CATEYE Sync still looks like this:

     

    Instead of :

     

    I tried reconnecting CATEYE Sync to Strava by changing my email address in Strava to see if setting up a new connection would help - it didn't.


    I also tried upgrading CATEYE Sync to the latest version, and that did not help. I'm also contacting CATEYE too. I sent CATEYE the URL to this post.

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  • I have the same issue.  Keeps asking me to authorize.

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  • I'm having this issue too. Very frustrating and time consuming.

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  • I contacted CatEye and this is the response I got:
     
    Thank you for your inquiry about CatEye STEALTH evo+ (CC-GL51) and data upload to Strava.
     
    Our software team is aware of CATEYE Sync temporarily not working with Strava new API.  It actually uploads STEALTH data to Strava but Sync fails to turn on Strava icon and give the URL.
     
    We feel very sorry that it will take some time, but the team will try their best to fix it as soon as possible.
     
    It's nice to know that there is a fix in the works. 
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  • let me know too, same issue.

    it started about a month ago, after the upload it said it didn't upload but it did.  Now it sayes it won't upload and it will not, wants to re authorize, but will not accept the number to proceed.

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  • I had the same issue. It's worse now for me. Now Cateye Sync will show that an activity is uploaded, but nothing appears on Strava. Also, the link provided in Cateye Sync isn't a good link.

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  • Same problem here. All activities showing as uploaded Cateye Sync, but nothing appearing on Strava. Having to put them on as manual entries. Its been a problem for a few weeks now.

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  • Same to me, nothing to add in your comments (all above), I just think Cateye / Strava should be more active in providing a response. I hope it is not a commercial issue where Strava made a better deal with other Cateye competitors such as Garmin.

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  • +1,  I had the same issue. It's worse now for me. Now Cateye Sync will show that an activity is uploaded, but nothing appears on Strava. Also, the link provided in Cateye Sync isn't a good link.

     

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  • I just get an error message from CATEYE that says, “upload failed. Check signal and account settings. I’ve tried logging off to both apps and reboot get my iPhone and that didn’t help. Problems started around the first of the year

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  • +1.

    It started by saying upload failed, when in fact the activity had been sent to Strava.  However today I'm stuck in a Strava verification loop and can't get it to link account properly let alone sync the activity.

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  • I've the same problem as Dima.
    Cateye sync will seem to upload very quickly, but nothing appears on Strava.
    I've tried logging out of Strava completely, prior to uploading - and re-authorised to make sure there's some communication, but no luck.
    Any ideas ?

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  • Yea, this is getting old, mine is hit and miss on the upload.

    I'm a premium member, if this thing isn't fixed, pretty sure that is going away & I'm going somewhere else.

    I got 3 bikes with Cateye, so easier to go to map my ride.

    This used to work great, then about a month ago, someone changed something and this is what we got.  I'll give them another 2 weeks to get it fixed or I'm out.

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  • I have the same issue, its bad to put a manual entries because this way a cant see my HR data :( Hope Cateye fixed it soon

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  • I use a Cateye Padrone Smart in their "mirror mode" and then I upload to Strava from the Cateye IOS app. Recently I have been getting an error message "STRAVA; The upload destination site is currently not available. Try again later."

    Is this a Cateye or Strava problem? thx.

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  • I found a workaround....  just export the gpx file to somewhere on your harddrive.  Then go to Strava and import said file.

    PITA!

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  • My IOS Cateye Cycling app does not save to a TCX or GPX file. Rather, I have to upload from my iPhone to the Cateye Atlas site, export a GPX file from there, then import to Strava. That's going to get old fast

    Guess I hadn't been outside in a month with the winter weather, when this all happened.

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  • Weirdly, the Sync now fails to export to Gpx, Fit or anything else listed...just stays 'converting' for the rest of time - so i'm stuck with manual entries now.

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  • ok, NEW INFO...

    If you export as a .fit file, it will load your heart rate info over to Strava....   .gpx will not do that.

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  • In have same issue it asks me to authorize and then takes me to my Strava Account

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  • I have had this issue. The Cateye app wouldn’t upload to Strava. I have just updated both apps and everything is working fine again. I’m happy now.

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  • My problem uploading from the Cateye IOS app was miraculously solved. I assume this means Cateye fixed the interface problems to Strava. Good luck everyone!

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  • Same problem here with Sync for MacOs. Keep getting re-directed to Strada log in page.

    Also, when launching Sync on MacOs Mojave 10.14.3 a warning pops up:

     

    CatEyeSync is not optimized for your Mac and needs to be updated.

    This app will not work with future versions of MacOs and needs to be updated to improve compatibility.

    See: https://support.apple.com/en-us/HT208436

     

     

     

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  • Same issue here.  As a previous use mentioned, it does upload, but gives error message and implies that it did not upload in the CatEye interface.

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  • This is getting really frustrating, anyone got it to work with Training Peaks? It appears to have the same issue. Just trying to get my heart rate data uploaded since cat aye atlas only saves gpx (without HR?)

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  • latest version of cateye sync  now available and works! 1.1.5

    https://www.cateyeatlas.com/app/

    -1
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  • got new version and it's still not uploading properly.  Still getting http://app.strava.com/activities/0

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  • Removed old Cateye Snyc and upload the latest version 1.1.5  Now it uploads without it asking for authorization code just fine.  Log into Strava and get message at top say activity not found and nothing.  Still have to export to Fit File if you want to see your cadence and HR information.  GPX file only uploads GPS data.  Garmin could not have asked for a better sales pitch.

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  • Any official update from Strava?   They said a couple of months ago that the problem was on CatEye's end, but haven't updated since.    I uninstalled and re-installed the app just now and still getting the same problem

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