Strava crashing and virtually unusable on new Galaxy S10 (At&t)

I love Strava and have had nothing but good experiences on my previous galaxy devices, but after upgrading to the new S10 it has become so unreliable as to be unusable sadly. On short rides it seems to be OK, but on anything longer it almost always crashes and loses part or all of the ride. A few times I have had it crash so fatally that I cant restart it without restarting the phone itself. Anyone have similar experiences or ideas that might help? I dont have any battery saving turned on, but do have auto-pause on.

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  • I just upgraded to the s10e and seem to be having similar issues. App appears to start fine then has GPS issues and loses connection. Times the ride fine but records no route or elevation. I uninstalled and reinstalled but haven't tried app since. Followed links in strava support for android issues but l UK no is dead. Hoping someone can provide some insight.

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  • Yes I have same issue upgraded and swapped to Samsung s10e from iphone6 . And strava no longer works properly starts a ride but never records the whole thing properly .

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  • Is there a solution to this I have the same issue on the S10e rode 35k and it recorded 2k

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  • So far not that I can find. I'm sorry you lost so much data.  :( Mine has gotten slightly better I think, but is still wildly unpredictable.  I had it crash on a ride, and then 2 rides later try to "recover" using the info from that previous ride making for a crazy looking route.  Check it out:  https://www.strava.com/activities/2392325709

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  • I have solved my issue with the s10e. It turned out to be the battery settings. When I first set up the phone I chose one of the optimized settings to save power. Take a look at those settings, you may find the same situation

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  • Great!, sadly that was the first thing I checked on my phone and it wasnt set that way for me. Glad it is fixed for you though!

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  • I have the same problem it is very frustrating.   The reason I pay for the premium service is to have the beacon, and a good portion of the time it does not even work .    On my GS7 it was super simple to upload you contact names and send and email.  On the GS10+ very cumbersome.   I haven't found anything to address this, nor have I ever received a response from Strava.    Sad.  

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  • Dottie,
    Check your battery settings. This was my issue with the s10e

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  • Where do I do that. I have the power mode on high performance. It didn't make a differences

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  • Same Dottie. I tried high performance and I think it is slightly more reliable, but still cuts out unexpectedly and never manages a long ride.

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  • Also having the same issue.  Galaxy S10 (Verizon though).  Standard S10, not + or E.  Every time I've used Strava so far on the new device it says, "Strava has recovered from a problem" and re-starts the activity.  Keeps the time correctly, but loses all mileage and GPS data.  Strava do we have any ideas what is causing this??

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  • Dottie, go to settings , device care, select battery(bottom left) I had mine set to maximum savings initially and experienced strava problems. Km now set at optimized bakance(top choice in my menu)
    Hope this helos

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  • S10+ and Im also having issues with Strava... My Wear OS watch tries to send a strava workout to my phone and nothing appears on my profile. No errors or anything between devices.. 

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  • Also having issues on s10. Not crashing but ride will stop midway through activity. Have turned high performance mode on and auto pause off and things have improved, but it's still happening.

    Very frustrating considering this is a high end device and I'm paying for premium. Strava can we have some input please?

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  • For me this was fixed by turning off the lockscreen controls. I now have no problem with activities stopping, even with auto-pause enabled. I have also disabled battery optimisation for Strava following this guide: https://support.strava.com/hc/en-us/articles/216918967-Troubleshooting-GPS-Issues

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