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Sharing on Facebook - no map or photo coming up

I noticed over the past week, when I share my activity, the map/photo does not come up with my post.  It only says check out my activity on strava and gives a link.   Is there a way to correct this?

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  • Официальный комментарий

    Hi Folks, 

    Sorry for the trouble. It appears that Facebook is experiencing trouble displaying images from some applications. Facebook is aware of the platform bug as of February 12. Unfortunately, we do not have an estimated timeline from them as to when the issue may be fixed. Appreciate your patience!

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  • Hi Tricia, this is a known issue on Facebook's end and we are also waiting for a fix. Nothing has changed with Strava's share functionality. 

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  • I have the same issue. (Oh, duh, I guess everyone does.) Nice to know it's not Strava, though that may mean it will take forever to get fixed. . .

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  • Confirm the same problem! No maps and No Photos in sharing links.
    Please Fix It Soon!!!

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  • Darn, I wish there was a way we could fix it on our end - hope this issue gets sorted out soon. I did find that if you share to facebook from the Strava desktop site (instead of mobile), you'll get a map but it doesn't come out as nicely, especially if you then view it from a phone.

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  • Tiffany, you are lucky. I haven't been able to share from Strava to FB on the desktop for months.

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  • Any updates on this?

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  • Facebook has resolved the issue. 

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  • Okay, it worked for me just now from the iOS Strava app to Facebook. It still does not work (kind of a different issue, nothing transfers at all) from the Strava webpage to Facebook, but that's been going on for so long it seems it is a lost cause.

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  • Thanks Seth - the web share to Facebook feature is different and does not share photos at this time. It's something we are aware of! 

    Glad the iOS share with the photo is back up and running. 

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  • Just had this issue start two days ago, so the issue is far from fixed.

    It seems to be tied to using the Strava Website to share to Facebook, as friends who've been on the same ride as myself but use the App have no issues.

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  • We're aware that Facebook is still experiencing intermittent issues with posting Strava photos when sharing from iOS/Android. Robert, the fitness cards may be a different issue. 

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  • A very frustrating issue been going on since start of August. Now August 20th. No maps appear on Facebook. Was the main reason for using Strava to share my activities with non active friends. such a shame...

     

     

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  • We're so sorry Jonathan. Can you clarify whether you're sharing via the mobile app or website? The issue referenced here is only when sharing with the mobile app and it's an issue with Facebook not Strava.

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  • @Elle Anderson

    That is a disappointing post from you, I raised this in problem this very thread on Aug 13th, the issue is only from the Strava website not the App, it's a Strava issue we've suffered this same thing about a year ago and it was a Strava issue then.

     

    Can you not get your website people to look into it?

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  • Website from my desktop PC

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  • A summary of the existing issue: 

    When sharing an Activity from the Strava website to Facebook, the map does not appear when viewing the Facebook website, but does appear when viewing the Facebook mobile app. 

    This is a Facebook issue and we are waiting on more information about the resolution. Here is an example: 

    Share viewed from Facebook website, left, share viewed from Facebook mobile, right.

     Please feel free to take your own screenshots and attach them in a comment below. 

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  • It may well be that Stave *did nothing* and it's "Facebooks fault", but how come I can share maps from Endomondo, Runkeeper, Garmin Connect, MapMyRide and others - they do NOT appear to have a problem!

    This comes back to Strava's notorious laid back - "its not our problem" - attitude. I have raised this issue the past 2 years, with NO changes in response from Strava. 

    Of course you could find a work-around to make this work, if the other companies are able to. It's just that you don't care, or maybe don't know how?

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  • Bo, 

    I'm totally with you. I've just given up on ever being able to share from the Strava webpage to Facebook. It works totally fine from the iPhone app (for me), which again makes it abundantly clear that this is NOT a Facebook issue, but a Strava issue. And it is also abundantly clear that Strava does not give a sh**. I've also had the problem for at least a year and a half.

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  • @Bo Stern

    I have the same problem on Endomondo old sharing on Facebook.

    The map does not appear when viewing the Facebook website, but does appear when viewing the Facebook mobile app.

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  • Would you be so kind to provide a timeframe for completion of this strava defect and a response from Facebook development area  on your query about a fix for this very serious issue.

    You are losing subscribers over this as I know some friends and even my daughter  have now lost interest.

    Maybe your developers should start here https://developers.facebook.com/docs/apis-and-sdks

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  • Arghhh. Still No map showing . !!!

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  • Hi, I'm having the same problem even when sharing my run using the moble Ap this week...

    No map shows up on FB REGARDLESS of whether you are viewing FB on your mobile Ap or n the web.

    VERY frustrating as it is exactly this issue with maps and the Nike+ Ap around this time last year that led me to eventually change to Strava!!

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  • Could those of you experiencing this issue please include a screenshot of the shared post on Facebook? If you prefer, you can send them to us directly by submitting a request at the bottom of this page. 

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  • Same problem here , its a bit annoying , I am moving to Garmin Connect as it does not seem to have a problem.

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  • Thanks folks, our engineers are still investigating. 

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  • Thanks everyone, we have someone investigating. @🇫🇷 Thierry M. -- Thanks so much for the screenshots, this is definitely not a problem just with Strava but with other apps too. We are still trying our best to fix it. 

    Does anyone here have an example of an app that DOES post to Facebook as expected, and can you include the screenshot? 

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  • Hello,

    Tell your engineers to look around open graph depreciation. (https://developers.facebook.com/docs/sharing/opengraph/custom-open-graph-deprecation)

    If you use custom open graph for sharing you should switch to the Built-in Open Graph.

    See fitness.course object that inherits og:image. (https://developers.facebook.com/docs/reference/opengraph/object-type/fitness.course)

    kind regards.

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