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  • Официальный комментарий

    Hello all, 

    Yes, our engineering team has been working hard to fix Strava's file uploader to resolve issues like the ones reported here. We now have a new file uploader and processor which should get your swim activity stats correctly. 

    Please send us a swim activity link and your device/model if you notice any persisting issues, and thanks for your patience.

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  • SAME THING... I don´t know if the problems are only with the FENIX 2 sync in the swimming area.... today´s date

    6 oct 2016...

    time still not accurate..

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  • Hey Strava - do you have an update on this please? It used to work and now it doesn't. It's been at least 7 months since this was first reported - what's the eta on a fix?

     

    thanks

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  • This is happening to me as well!

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  • This is still a problem 10 months after it's been reported :(

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  • I have stopped using Strava's sync and switched to https://tapiriik.com/ for syncing from Garmin Connect to Strava.

    All my swims are fine now using this syncing mechanism.  That implies the issue is likely with Strava's sync rather than Fenix 2.

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  • Why is this STILL a problem? It's hugely frustrating for athletes and a big problem for me to continue using strava.

    Please bloody fix it, it's been at least 3 months now!

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  • Doesn't work well with Fenix 3. It actually captures only the first 100 yards and that's it!

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  • Has there ever been a fix for this? The Fenix 2 has been disappointing for me ever since I purchased it. For such a large amount of money it consistently lets me down with issues like this.

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  • It's a Strava issue not Fenix issue. Strava seem to just completely ignore it. I don't understand how it's not an easy fix unless they have a thousand other easy fixes of similar importance. In which case Strava must be struggling!

    It put me off using Strava when I was training and I cancelled my premium membership. It was literally just used as a social tool to comment on workouts,if I wanted any data on my workouts I went to Garmin or TrainingPeaks where they have no such issues!

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  • Same issue.

    strava is working on that issue since march 2016?

    10 months and strava has no fix for that? 

    (manualle delete the auto-synced swims , convert files an manually import is crap!)

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  • Dear Elle, 


    Could you please let us know when you think that the problem will be fixed. In fact, I would be very interesting in switching to the premium format but I cannot use Strava if the data cannot be imported correctly...


    Thank you in advance, 

     

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  • Happening to me also! I was going to go Premium this year but not no MORE. Almost one year and it's still not fixed! Strava does good things but this is a Joke! And there lack of addressing the issue shows that they just don't care or don't have good enough engineers to fix it. The lack of response from them is appalling. I'm going to post this thread to all the Tri clubs I know to ensure people know that lack of support.

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  • I just dont use Strava for swims now. It's not worth it.

    My recommended work around is to login to strava, delete the dumb Swim that always attracts funny comments about pace, then go to Garmin Connect or TrainingPeaks to view your data.

    I no longer use strava for anything other than more of a social tool for athletes. Shame really.

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  • Another swim, another comment from someone saying 'wow that's fast'. It's really pissing me off. Please at least just disable Fenix 2 swimming FFS or give the option to stop Swims coming across from Garmin Connect.

    This is embarrassing that your causing distress to people. I have to remember to delete Swim activities every time now, and if I don't I get a stupid comment about how fast I swam.

    This is pathetic.

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  • Lee, this thread explains what I meant there:

    https://forums.garmin.com/archive/index.php/t-79726.html

    And this is how it compares to the activity on a Garmin 920xt:

    http://i.imgur.com/6wy54hH.png

    Korey, I also have no intention to pay for premium of a service that I know I will not have a good support. I mean, the people who responded to me were always very polite and understanding, but the company never took the time to resolve our issue.

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  • I have reported this on Twittet numerous times and finally I have been getting friendly and prompt replies from STRAVA.

    However, they do not indicate a completion date nor that they are actively working on it. They said they are very aware of the issue. I have requested that they do not close my complaint ticket as the issue has not been resolved and I have asked to speak to management. I want to know if this will be swept under the rug or if this will be addressed. It has been over a year.

    Unacceptable and I am a paying member.

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  • Same here ... I've been in touch with Strava and it's due to updates for the 9-series, the swimrecording/syncing with the Fenix 2 is broken.

    Actually, from the moment i've pushed the "lap/pause-button" on my watch, everything after that hasn't been synced to Strava.

    Still waiting for a solution ... allready a few weeks.

    It frustrates me that i'm paying for something that worked perfect and suddenly it isn't anymore and buying a "new supported device" isn't an option.

    So, Strava, fix it !

    Thx 

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  • I have the same issue with my Fenix 2. Moving time is derived from first interval time not the total swimming time.

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  • Same issue with swim activities from my Fenix 2. I'm looking real quick over the distance listed !!

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  • I am also experiencing the same sync problem as described with my Fenix 2.  Strava only recognizes the first interval and then averages incorrectly based on the entire activity duration.  Although that 26sec/100yd swim time today looks pretty impressive.  Would love to see something that used to work just fine resolved quickly Strava!

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  • I have the same issue. Fenix 2

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  • Same issue on Fenix 2

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  • Same problem here with my Fenix 2 and swimming.  Used to work fine.  Any news about a workaround or fix?  

    When I contacted support they quickly corrected my one workout.  That's nice but I'd like to figure out a real solution.

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  • I tried https://tapiriik.com/ for syncing and it work better for the one swim activity I synced with it.

    I'm curious if anyone else has better luck with this route.

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  • Same here with a Fenix 2. It syncs the activity and total distance but averages lap time based on first lap.

    I do use tapiriik to sync activities and best to my knowledge, that is the software that is syncing Strava and Garmin Connect (along with Garmin to other software/sites like MapMyRun, MapMyFitness, Endomondo, Dropbox, etc.)

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  • Workaround:

    For what it's worth, I was able to export a TCX file from Garmin Connect (click gear icon in top-right of screen > export TCX) and import it into Strava (orange '+' icon > Upload Activity), but it converted distance to miles instead of yards.

    It's a temporary fix, but frustrating it's not automatic and still not quite right...

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  • Same problem here, also Fenix 2.  Is this really unique to the watch?  I thought surely any garmin swim-capable watch would produce identical data, interpret the same way by strava - no?

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  • Same here, Fenix 2 with the same issues. It would very awesome f you could fix this.

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  • Same issue with Fenix 2.

     

    Please Strava fix it.

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