Membership fee charged twice?

Have any other Premium members had their annual membership fee charged to their payment card twice on the same date? This is obviously an error. I already sent a request to Strava Support, but I was curious if this issue is widespread or just me.

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  • Официальный комментарий

    Sorry about this! We don't monitor these topics for issues regularly enough (we instead focus this community space on product feedback). Please contact us directly if you need assistance with your Strava subscription. Click the link at the bottom of this page. 

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  • Hi Joshua - thanks for posting here to the community. I agree, this is an error and something our support team will get on asap. I don't believe it's widespread - we'll keep you posted via your support request. 

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  • It happened to me either. 

    I had a change on the billing info section, and it could not charge me for couple of weeks. Now I have been charged twice.

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  • Just got my credit card bill and it shows two charges for Strava on the same day, will e Mail Strava support.

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  • Looks like both of you have already received responses from our support team. Hope that clears up the situation. 

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  • Hey it happend mee too! It was a transfer today (05.08.2016) and yesterday too! Please correct it!

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  • Me too. Charged twice. 

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  • The same thing happened to me 01.09. charged me by order number 415-5740050 and then again 05.09. by the same order number 415-5740050

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  • I found the same problem, could you please fix it and send my money back? Please let me know. Thank you. 

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  • May be not widespread but it happens quite a bit so I would have thought you would have resolved this on your backend systems by now. I have just submited a new request because I have been charged twice.

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  • I have Two $59 charges from support.strava.com on the same day. Please reverse.

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  • Hello,

      I was charged the membership fee 5 times.  31 OCT 16 , 1 NOV 16, 2 NOV 16, 3 NOV 16 and 4 NOV 16.  Could you please reverse the charges?

    -4
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