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Garmin Forerunner Activities are missing map/GPS data

Hi

 

Just returned from holiday in France and Spain.  Ran a few times whilst away and although my Garmin 235 recorded details of my run and uploaded to my strava account, no maps of the route are showing.  My first run in France recorded fine, then the remaining 4 other runs didn't....any ideas....??

 

Many thanks

Vicky

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  • Официальный комментарий

    We are tracking an issue where some Garmin Forerunner devices are not recording GPS data, so that the map is missing from Strava. Unfortunately, Strava cannot fix these activities as the problem occurs in the original recording. 

    Please reset the Forerunner watch by turning it off completely, then back on again. 

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  • did you resolve this issue,  strava has started not recording my map as well.

     

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  • I'm dealing with the same thing....

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  • Hello there!

    Unfortunately I can't help you, but wanted to add that I've been experiencing the exact same problem, with the same watch. I suspect that the problem lies within the Garmin itself or their Connect app/site, because even on there I no longer have any map data, so it's not just Strava. If you're able to figure out a fix please post as I have had no luck :(

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  • Hi Vicky,

    I have the same problem now without changes settings (I think).

    You have solved the issue in the meanwhile?

     

    Kind regards,

    Dennis

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  • Same problem here. I was just travelling into another country for 1 week. Since getting back, I don't see any map data on Strava or Garmin Connect. I have the Garmin 230. 

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  • Ok, mine's working now.  I removed the device from the Connect app and paired it again.  I also turned the watch off and back on prior to this.  It works now.

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  • Strava is not showing my map data and it takes forever to show my running miles and pace.

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  • Joe thanks for the tip: mine is working now too following your method.

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  • Looks like the power-cycle fix has already been shown by Joe, but if anyone would like to see Garmin's response, I found their suggested fix etc. in this thread from the Garmin forums.

    To confirm though, just turn off and turn back on your device and it will work fine from then on.  I wasn't able to fix the runs that I had while it wasn't working, but at least all of mine since then have recorded and posted as they're supposed to.

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  • The new Strava update changed it so when you record with a garmin it syncs as a workout so you need to click on the activity and edit it and change the sport type to ride or run.

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  • I’ve done all these steps, I just got a forerunner 935, very clearly wait for GPS to catch me then start my run..everything is tracking but map data is not showing up on strava. I have paired and unpaired my watch and have turned it off then on again. Does anyone have any feedback on how to get map routes to show on strava?

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  • is there a real route to correct this issue, ive tried it all on my forerunner 225 and i still have no gps data i have done a hard reset, turning it on and off, deleting my device form the connect app and still nothing, when will this issue be fixed this is getting ridiculous.

     

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  • Jeremiah and Cristobal, 

    Does the map info appear on Garmin Connect? If related to the previous issue, the device is not capturing GPS data and thus you must troubleshoot your device. Strava cannot assist with this issue. 

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  • I am also having a map issue. The map appears in garmin connect but wont transfer over to strava app

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  • Same issue here, have tried removing from Connect, re-connecting & hard resets. Map data is all there in Garmin Connect but will not come across to Strava for my runs... Is working for my rides strangely enough.

     

    Edit: On PC I can see the map on my activities!! But in the news feed on both Apple & Android devices it's just blank!

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  • Kyle, Tim, this does not seem to be related to the original issue. Sounds like the data is correct on Strava but not displaying properly. Both of you have tickets so that our team can investigate and followup. 

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  • Hi Kyle, please see the response to your email for more information, thanks. 

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  • Please include me in on the fix

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