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Calories visible within Strava app, but Activity app shows 0 Calories.

I am a cyclist and have been starting strata from my apple watch 3 (gps). I always pick outdoor ride as exercise type.  I had a fall recently and had been off the bike since Sept 3.  Everything was working fine on that date.  When I ride now (rides on 9/22 and 9/23) strava calculates the calories and displays them within the strava app, but when I look in the Activity app on my phone, I can see all the strava ride data transferred across, but the active and total calories both read "0Cal".  I don't know how many versions of the strava app happened between 9/3 and 9/22, but I do know that I was on IOS 11 on 9/3 and am now on ios12.

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  • Официальный комментарий

    Our team is aware that some athlete's Strava activities aren't counting towards their move or activity goal in the Activity app.

    Please follow our Known Issue for more information and status updates.

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  • I am having this issue as well. I have tried to reinstall strava but still does not work

     

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  • I have the same issue. Activity gets recorded in Health, but the calories not. This was working last Thursday, and I think the app updated between then and now (current version 65.0.0). I am on iOS 12, upgraded a little over a week ago (so it wasn't broken in the upgrade)

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  • Same As above, after updating to the iPhone Xs and the latest version of iOS + Strava APP all Calories count is at 0. 

    Did a 55 miles ride with 2700 calories burned in the Strava app, Strava log in Activity but it never handed over the calories. Started happening around 9/4

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  • Looks like the issue has been resolved as of the update 10/3/18. 

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  • No, the issue is still there...

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  • this is not ios 12 related issue, i am still in ios 11 with same problems

    you can get active calories and heart rate with rungap app. If you import from strava to rungap and than share to apple health

    good workaround until Strava resolve the issue

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  • I have the same. Since version 66.0.1 was installed on the iPhone. I just saw a new version is available (67.0.0). Just installed. Tomorrow after my run I will check if issue is solved

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  • Hi all, I had the same issue but noticed it wasn’t happening to every run.

    Previously the calories weren’t updating in health/activity apps until I viewed the run.

    Since the update in late September I’ve found if you view the run then go to edit, as soon as you open it the calories update. So now I just click on edit then click on update activity.

    Hopefully this helps until Strava sort out the issue.

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  • I just came across this thread. I installed strava today to evaluate it and rand into this problem. The activity app shows 0 calories. Anyone any ideas?

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  • Same here. It’d be great if this worked. Apple Watch 3.

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  • Same for me on iPhone 5S and Polar H7 sensor.

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  • Same here. No calories on Activity in the Apple Watch 3 and iPhone 7. Girlfriend does have calories shown using Apple Watch 3 and iPhone X. My calories stopped showing back in October 2018.

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  • Ran today and no Calories are recorded for a 5.1 mile run

     

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  • Hi Folks, 

    We're aware of the issue and are currently working on our end to resolve it. In the meantime, try updating your Strava activity (i.e. title, description) to see if this regenerates to the Activity app. Hope that helps!

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  • Good Morning Just an Update. Used strava this morning with my Apple watch series 3 calories show up in the Apple activity app and it shows strava but the strava app does not show the calories and this is after a 10km run. Updated the app reinstalled the app and even changed title and description and still nothing. It would also be nice for the app to display the cadence as well for running. like the apple watch app does. I have just bought the premium package and feel like i have been done in due to certain aspects of the app being limited for runners and apple watch uses.

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  • Hi, me also having this problem.i tried to reinstall the apss but it remain unchaged.are there any method to solve this issue?

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  • Hi. My phone application is experiencing the same situation, when the training is over and the results are finished, all the indicators are normal but the calories are always 0. I have also tried to remove and reset but also not effective. We hope to help. Thanks very much!

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  • Another data point. Used app for first time today. Calories did not show in Activity app, but they did appear to sync to My Fitness Pal.

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  • I gave up strava and apple health connetion long time ago. Instead of this i use rungap to import from strava and export to apple health. In half a year i had only one little problem, and it works perfectly. With this setup you can get also heart rate to apple health which strava cant do it

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  • No calories on iPhone x.

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  • You need to update your weight on strava.com otherwise it will calculate your calories by multiplying by Zero which always results in 0.

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  • I did that, still didn't work. However, the issue was corrected with one of the recent updates. Works now.

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  • Looks like updating the weight worked for me. I did however recently update iPhones from a 7 to an XR. It sure if that did anything but the phone activity app is where I see the calories displayed.

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  • I am having the same problem.

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  • Me too and its very frustrating and my distance is not registering well too... 

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  • Thanks Brian! I added my weight to my profile, and the number of calories burned appears/run

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  • I’m having the same problem, tired to update my weight but it didn’t need to update . 

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  • Having the same issue. I updated weight in the app, tried updating my runs, but calories still shows as 0.

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  • ok i finally figured out !!! go to Profile on the phone, then go to Edit and key in your weight. Should work after that. Works for me. 

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