Active energy ( partial Activity) not syncing to Health app

This appears to be a longstanding problem, but I'm going to chime in. It seems that for some reason Strava (or Health app) picks and chooses what data to import from the Strava app. In my case the Active Energy and Heart Rate are not synced. Of course this results in rings not being closed at day's end even though I've expended time on the bike. What is also odd is that Exercise and Workout are now separated. So even though I may have exercised (Workout'd) for an hour, in a lot of cases it shows that I've only "exercised" for 25 minutes. What is frustrating is that the green ring is exercise and thus doesn't show my efforts. Who is doing the picking of what data to save from Strava? Oddly, the miles ridden DOES sync. Glad to know it, but it makes no difference related to the energy expended to ride those miles. 

In the end, is this Strava's fault or Apple's? Or both? Seems like this began when I updated to iOS 12. I've rearranged the data sources to pull from Strava first but that doesn't seem to have fixed the problem.  Any others with the same problem? Prior to this things just worked as expected. It's rendered my use of the Activity app (in iOS) pretty useless. 

More than anything Strava needs to keep up with Apple. Seems like every other vendor of exercise related apps does. This is obviously a long lived problem that has yet to be fixed as evidenced by the posts on this site. We've all threatened to rescind our Summit memberships, but until there is a huge block of users that do so, things will remain the same. 

 

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Комментарии

Комментариев: 58
  • this is definitely strava's faultand is not ios 12 related issue, i am still in ios 11 with same problems

    you can get active calories and heart rate with rungap app. If you import from strava to rungap and than share to apple health

    good workaround until Strava resolve the issue

    what i discovered yesterday, the time is wrong, so instead of log time of the workout start, it is record upload time and than record activity in the future hour (if workout lasts 1 hour for example)

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  • This problem has suddenly started to happen since 20-22 Sep and it was before my upgrade to iOS 12... Strava does not update the active energy not only to Apple Health, but also to my Garmin Connect. As I do cycling and usually the active energy is recorded on Strava, then sync'd to Apple Health and Garmin Connect, unfortunately it doesn't do it any more...

    Will probably use another tracking app 

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  • I had this same issue today after upgrading to new apple watch

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  • Hey Daniel, 

    Happy to help! Please write to our team so we can troubleshoot one-on-one. 

    Cheers. 

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  • Hi all, I had the same issue but noticed it wasn’t happening to every run.

    Previously the calories weren’t updating in health/activity apps until I viewed the run.

    Since the update in late September I’ve found if you view the run then go to edit, as soon as you open it the calories update. So now I just click on edit then click on update activity.

    Hopefully this helps until Strava sort out the issue.

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  • this seems to work, however manually updating every time is a bit of a pain

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  • Looks like I am facing this issue 2 years after it was initially posted! 

    Try the edit and upload options. Shut down my phone .. nothing seems to work.

    Just the exercise minutes have synced .. everything else seems to be the same! Frustrating

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  • Same for me. Can Strava team help? I uninstalled and reinstalled the app. iOS 13.3.1

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  • I have the same issue. Worked last week but not now. I just get exercise minutes updated on my Apple Watch.

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  • Same here with the update to latest version (v.137) all activities are partially synced.

    No issues with synchronisation before and only the odd duplicate entry, which was not really that much of an issue.

    Not syncing calouries and cycling distance to health app is an issue.

    I am sharing details with support team.

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  • Same problem is happening on my device as well. Two hour cycling training with well over 1000 calories burned and the activity ring didn’t close. It’s happening for the last few days, maybe after I last updated the Strava app.

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  • I’m having the same problem as Anthony. Only my workout minutes are syncing. My active calories are not being pushed to Apple Health since 2/16. What’s going on?!?

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  • I have exactly the same issue.  I spent all day Sunday with Apple and logged a ticket with Strava.  This used to work seamlessly now it is a disaster.  I completely wiped my watch twice, deleted the app.  I managed to get the Active Energy through Garmin but even that was an issue.

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  • Hi! I’m suffering the same since last update with apple watch compatibility. Exercice minutes synced but not the calories. I can see my strava activity in the apple watch, but even though it shows the calories, they are not counted in the red ring anymore.
    By the way, impossible to sync swim exercices from the apple watch to strava

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  • I too am having this issue following the recent strava update. It’s really frustrating.

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  • I have the exact same issue as above since Strava app updated. I wrote to Strava support... either there was an automated reply or someone didn't bother to read my query properly as they started to send me info regarding Apple Watch. As the contributor above states... exercise minutes sync to health on iOs from Strava but not energy... 

    Very frustrating.

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  • Me too. Workout completed on strava tonight, and not reflected in the rings at all. Also - weirdly I had this a couple of days ago, and discovered strava had unselected the “connect with health” option all by itself.

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  • I just discovered some other settings that may fix this (at least maybe for future workouts?). Launch the iPhone Settings > Scroll down to HealthData Access & DevicesStrava ...

    I just enabled Active Energy, Cycling Distance, Heart Rate ... and basically everything in the ALLOW "STRAVA" TO WRITE DATA: section.

    I'll be doing another boring indoor training ride this evening and will report back whether it worked or not.

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  • Same issue with active energy not syncing. Strava has all the write permissions enabled in the Health app settings. When I look at the Strava data in the Health app Settings/Sources area, I can see that all activities appear under the Workouts heading, but only some appear under Active Energy (none since 15 Feb). Keen to find a solution!

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  • Having the SAME issue since the app update. It is super annoying! I downloaded Strava because the Garmin Connect app was giving me the same problem and Strava was the workaround. Now I need a workaround for the workaround??? 🤬

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  • No luck. My 1hr long workout shows up as a workout but nothing for active energy. :-|

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  • I’m having same issue. Started today. Nothing seems to resolve it.

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  • Guys don’t change your settings or wipe out your data, not just yet.

    Clearly this is an issue with Strava, after their Apple Watch data upload update. They seem to have broken something that worked perfectly well i.e., only minutes sync and not active calories. 

    I’ve logged a ticket, and initially I was asked to do a whole bunch of troubleshooting exercise. However, there has been radio silence from the customer service team, since the time I shared all my screenshots, and questioned why so many of us were experiencing the same issue immediately after the update.

    My assumption is that they are scrambling to try and get a fix released soon. Just hang in there, and maybe use your Apple Watch to track your calories, if you want to see your rings closed.

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  • Same here. Tried everything. The data is there in some places in Health but not where it counts.

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  • Same problem for me the last few days. It seems to be Ok for IRL rides but not for Zwift rides, even though all the data is ending up in Strava alright. It’s extremely frustrating as I am no longer closing my rings despite doing multi-hour rides.

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  • This is happening for me also. No Move ring update, although the Strava activity is pulling in with the correct calories and the exercise minutes/ring are updated.

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  • Same problem for the last few days.

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  • Raised a ticket with support.
    Strava support has acknowledged the issue and stated the they are working on resolution

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  • Have the same problem, but my minutes aren’t conveying either. Had about 40 mins of cycling and Activity app shows 13 minutes of exercise for the day. 😢

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  • Same problem since Feb 17th. Back to back activities not syncing into the data. All permissions on.

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