Gear S3 app crashes when syncing activity

Hi all,

syncing with my S9 always worked until now, today I did a 50kms ride (first time I do 50+ using the watch, so maybe it's the filesize, or the fact that I paused multiple times because de screen on the watch is terrible in the rain and you can use the buttons to pause/stop your session...), when I go to history/tap to sync, it starts syncing and the app shuts down...sometimes I see a "failed" message before it shuts down, most of the time I don't... I updated the app, still not working.

I need a way to sync this activity, how is that possible that we can't get to the .gpx files in this watch ????

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Комментариев: 6
  • Did you find a fix for your syncing problem?

    My doesn't sync the whole route occasionally and I don't use pause.

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  • Hi, I am facing the same issue with one of my logs. It is rather short. But Strava crashed when I tried to end the tracking. So I guess the file might be corrupted?

    Few days ago, when I tried to sync, Strava just said Sync complete on my watch and all but the one was synced. Now, when I try syncing the file, Strava crashes.

     

    Have you tried reinstalling Strava on your watch? Will that erase the history (and therefore the not synced tracking)?

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  • Did this ever get sorted I'm facing the same issues, very annoying??

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  • Bad news guys. I subitted a ticket to Strava Support and I was told the activity is lost and I need to reinstall the app.

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  • So I have factory reset my device and still no sync just crashes every time!

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  • That's bad... I suggest to call the local exorcist.
    Honestly I did not logged any activity since the reinstall. But at least my app stays up. No crashing at startup anymore.
    Looks like a different issue. Contact the support. File them a ticket. It took less than two days to get a reply.

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