Not recording properly

App never shows correct route.Keeps cutting out and not recording til end of exercise.Very frustrating has done it on the last 5 or 6 times I've tried to use it why????grrr very annoying

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Комментариев: 24
  • I have a similar problem with mine at the moment.

    Wrong travel time, wrong direction

    Stops recording

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  • Just completed a 10km run and it recorded that I ran 9.97km. However, the time taken was recorded as 40:22 when it actually was 49:05. How do I edit the time to show the correct information.

    I was trying for a PB but this is ridiculous

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  • Shaun Haynes..... try a 1hr 45min ride and when you stop it says you've done 6km and ridden for 4mins. Every time.

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  • I have tried to record several rides and walks over the weekend and each time only the time is recorded, distance = 0.00km...

     

    Using Android version on LG phone

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  • Strava won't record properly, It only records for a couple of minutes then looses GPS. Sometimes a 2 hr ride is 0.3km. others will be a straight line between start and finish points. I've changed devices it is the same on both.

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  • Same thing. Will run for 5 miles and Starva records only 0.3 of a mile of the run. Using Android App on LG ThinQ V40.

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  • My Strava hasn't worked properly in months. Same thing, failing to establish connection, producing straight line segments and inaccurate results.

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  • I think I ended up uninstalling and reinstalling it on my phone and I think it solved it. Also giving it a few mins to log the gps properly before starting run. Hope this helps.

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  • POSSIBLE SOLUTIONS: When Strava shows your route as straight lines or the route is incomplete make sure that your Battery Saver mode is switched OFF. Saver mode sleeps the GPS and will only update GPS when you wake your phone up during or at end of a run.

    Also open the app then look at a list of your open apps (on my Android phone its the bottom left button on my device) when you see Strava there should be an option to 'Lock' the app. Lock the app, this works for some people.

    Hope this helps. It's clear from the above message thread and other forums that Strava are terrible with their Support.

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  • Found the best solution, I stopped using the app and went to one that cares about its customers.
    Problem solved!!

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  • Thanks Greig, it eventually fixed itself but I will bear your advice in mind if it happens again. Shaun yes customer service isn't great really for glitches is it.

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  • I’m using Strava on the Apple Watch; during the run the read outs are fine for distance and pace but when it syncs the 1st km misses about 3 minutes out and I’m left with a word record pace for the first km. No way to edit it.

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  • Straight lines appear after uploading.

    When I finish my activities I check tracks on the map and they are ok. When I save them then I see straight lines.

    As a workaround I'm using Strava and another app that exports GPX files. If that happens then I import the GPX file from Strava website. But data imported that way are not considered by segment ranking.

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  • Often when I go for a run, using my Garmin, the whole run is reflected on my Garmin page but often only a portion of the run appears on my Garmin map. It has roughly the correct distance and time, but only a portion of the run and therefore the segments are reflected? Any suggestions how to fix this? Thanks

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  • just finished a 6K run but strava recorded 4.8K. GPS keeps losing track, if I use any other app on the same route everything works, Runtastic , MiFit and RunKeeper all perform flawlessly. I would probably get the same tracking issues on my roadbike, If i didn't have a Garmin Edge computer. If this isn't fixed soon , might need to look for another platform, because I can't track any of my goals.

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  • Two of the last three rides I have done, when I have finished and gone to stop recording and upload, I have found that Strava (running on an iPhone) has only recorded a tiny fraction (0.2 miles of a 54 mile ride, 0.7 miles of a 22 mile ride).  It's running but the data bears no resemblance to reality.  Any ideas for a fix?

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  • Mark, this is a repost:
    POSSIBLE SOLUTIONS: When Strava shows your route as straight lines or the route is incomplete make sure that your Battery Saver mode is switched OFF. Saver mode sleeps the GPS and will only update GPS when you wake your phone up during or at end of a run.

    Also open the app then look at a list of your open apps (on my Android phone its the bottom left button on my device) when you see Strava there should be an option to 'Lock' the app. Lock the app, this works for some people.

    Hope this helps. It's clear from the above message thread and other forums that Strava are terrible with their Support.

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  • Thanks, Greig.  I'm not getting lines, just what looks like a recording of a tiny part of my route.  I've ordered a GPS device to record in future, as everyone I know who records that way seems problem free!

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  • RESOLVED: i had a lot of trouble with straight lines on samsung android. turns out all i had to do was (ironically) turn off android's location "improve accuracy" feature by turning off "wifi scanning - let apps use wifi for more accurate location detection, even when wifi is off". problem resolved. but strava was only mapping app i had that did this.... which says something...

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  • Last 2 rides haven’t recorded properly wrong average and route I live in Essex must be to remote for gps fortunately I have a £10 Halfords cycle computer and it’s more reliable and accurate than gps 👍

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  • My last 3 runs my GPS seems to be working fine but it has stopped recording my distance. All saying 0 miles. I record it from my iwatch and haven’t had a problem till now.
    Any help please.

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  • Strava identifies where I am and when I move the counter on the map moves but it does not record distance or pace. Have reset gps, reloaded app but still nothing. Any suggestions on how to record distance?

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  • Apparently the solution is the find the "battery saver" mode. Where is this on an iPhone SE?

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  • It appears that "battery saver" mode is Android-speak. On iOS, the feature would be "Low Power Mode" in the Battery settings.

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