Strava on Apple Watch 4 - Screen goes blank in middle of run after pausing a couple of times???

Any solutions to this????

Run going normal, after 2 pause/resumes, the numbers screen goes blank as follows.

Very annoying in the middle of a run trying to beat a time.

5

Комментарии

Комментариев: 17
  • Официальный комментарий

    Hey folks — this is a known issue we've identified. At this time I do not have a timeline for a fix but please know we are aware of the issue and are working towards a resolution.

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  • I had the same issue. I have also a lot of auto pause and continue and the Apple Watch. Problem happens after IOS 13 update, I think. 

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  • Same here.  I also think it was after iOS 13.

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  • I’ve been having the exact same issue since the iOS 13 upgrade. It’s so annoying to not see how you’re tracking. I’ve had to Finish the Run and start a new one each time.

    Also there are issues with Auto-pause and Recording (the timing stops, but the text still says Recording and v.v). Corrects itself if you swipe right (settings screen). But goes blank like the screenshot above if you keep swiping.

    Watch Series 5, Watch OS 6.0.1

    2
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  • Same problem for me.  This is incredibly annoying.  I have switched to Auto Pause temporarily, but that isn't my preference.  Why can't this be fixed?

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  • Exactly same here, really annoying although the screen does tend to come back on eventually.

    1
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  • Unfortunately, mine has never come back on despite some very long runs.  Hoping that Strava will respond here with a fix.  This has to be happening to a ton of people with Watch 4's and/or iOS 13.

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  • I'm surprised these hasn't been more activity/noise around this and other ios 13 GPS-related problems.

     

    I keep hearing that ios13 is a basketcase, but nothing related to this specific issue, which makes me concerned that it won't get fixed.

     

    My hardware / software:

    Apple Watch Series 4 / Wach OS 6.0.1

    iPhone XR / iOS 13.1.3

     

    Can others share their hardware/software?

    2
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  • My hardware and software:

    Apple Watch Series 4 Watch OS 6.0.1

    iPhone XS Max iOS 13.1.3

    Exact same issue here! Super annoying when I ran a half the other week. Then Strava app lost the run too (luckily
    I quickly wrote down my split times from the notifications when I got home and had my chip time and remembered my avg pace!

    Hope this gets fixed soon as I don’t want to go back to using the Apple workout to record as I pay for Strava!

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  • iPhone 8 iOS 13.1.3

    Apple watch series 4 OS 6.0.1

     

    1
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  • iPhone X . iOS 13.1.3 / Apple Watch 4 6.0.1

    Is there anyone at Strava who will ever respond to this thread?

    1
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  • Agreed. This is really annoying. Unfortunately, with my OCD, once the watch screen blanks out, I'm constantly thinking about my pace and distance and mess up my run in the bargain :( 

    I'm not sure if this is a problem with iOS13 or watch OS 6. Has anyone observed the same when using the App on the phone alone and not the watch? Just asking.... 

    I wonder if anything will be done anytime soon. So frustrating !

    1
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  • Unfortunately, I think we are all talking to ourselves.  I wish Strava would at least acknowledge the bug.

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  • After updating my iphone 6s to 13.1.3, strava has suddenly stopped recording rides, in the middle of the ride. First time was after 2 hours, second time was after 25 minutes. I have not changed any settings on strava. Is there a fix. Sounds like the same problem as described by everyone above?

    0
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  • I have the exact same issue.

     

    Appple watch 4 (with teh latest iOS) and iPhone 8 with iOS 13. 

     

    It is EXTREMELLY ANNOYNG when the screen goes blank a few minutes after the run. I did a 10-mile run and the screen went blank almost right away and neveer came back on....

     

    STAVA PLEAE FIX THIS MAJOR ISSUE!!!

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  • Seems to me like the combination of iOS 13.2 and WatchOS 6.1 have fixed the issue.  It think in this case it was WatchOS 6.1 (just released today).

    BTW, I had this issue on other apps where you swipe left and right to access other functions.  Specifically Overcast (podcasting app).

    Yea to the fix!  I think.

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  • This is a major issue and needs resolving quickly!! How can you check your pace/distance with a blank screen?

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