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  • I have a small problem with watch app. I did a run this evning ( https://www.strava.com/activities/447297564 ) and everything went fine except that the first KM was done in 22 minutes. The overall time has proper value. Am I doing anything wrong at the begining of the run? I have the "auto pause" turned on.

    I hit the start button on the watch, the audio cue inform me that the run has started and a second later that it was paused and after few steps done that it resumed the run. All the audio cues during the run are proper. Only noticed that the cue on the 6,5km told me that the elapsed time is "40 something minutes". I stoped and finished the run on the watch. No incoming calls during the run. As you can see the HR is flat till the 22 min. iOS 9.2 and wOS 2.1

    This is the second time such a thing happened on the first KM - https://www.strava.com/activities/445603960 - this run was done on iOS9.1 and wOS 2.0.1

    Grzegorz

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  • Bill I get the same first km (or mile) error as well. It's time is far too long by many minutes but it doesn't affect the overall run time which is odd. I can manually calculate the first sector time by subtracting the other segments from the total time but there no way of doing that in Strava. I blame the error for my lack of PB's.
    John
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  • Jeremy:
    Per my concern about the measurement of the first mile, attached is a screengrab of my workout. You see that my first mile is over 9 min pace yet my 4-mile run is sub-7 min pace. The pace is right and I'm not sure if that 1st mile is in the calculation.

    Also, per other's comments, my HR was flat during extended periods in this workout as well. Overall, it looked accurate but it seemed that for two extended periods, it flatlined near the most recent reading.

    Thx for you help!

    Bill

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  • Hi,

    It seems it's hit -and-miss with this app. During my last run my heart-rate flat-lined halfway through the run, I was unable to stop and then finish the run when I got home, and were subsequently presented with and error screen prompting me to log in from my phone. The milestone visual notifications from the phone did not come the watch this time, neither did my segment performance.   

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  • I just tried out the new heart rate Apple Watch/iPhone app behavior on my ride in to work today, and I'm seeing my heart rate and everything. Cool. My problem is that I can't stop the app on the Watch.

    The Stop button on the watch is doing nothing. The app just says "auto-paused," and flickers a little when I tap the stop button. Also force-touching the other screen and choosing the stop button there doesn't do anything. I finished my ride on my phone, and it's all uploaded, but the watch app is still in the "auto-paused" state.

    Is there a way for me to kill it? I'd like to start my ride home this evening from the watch.

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  • @Marian Golden: [How to Force Quit or Kill an App on the Apple Watch](http://www.iclarified.com/48806/how-to-force-quit-or-kill-an-app-on-the-apple-watch-video)

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  • Bill - Did you by any chance have audio mile splits ON and auto-pause OFF? If yes, this is a known issue that we're currently working to resolve where the first mile split has extra time that wasn't included in audio mile split.

    et al. It's also worth cross referencing the Tips/Tricks thread for OS 2 Beta testers. Eric was awesome enough to post a long list of known issues. Here is the thread and list: https://strava.zendesk.com/entries/96933698-Apple-Watch-OS2-Beta-Testing-Tips-Tricks

    --------

    First it is important to understand that Strava and all 3rd party Watch apps have a 1-2 second delay updating the UI when you raise your wrist because 3rd party Watch apps are not allowed to run in the background like Apple's Workout app does. Note that Strava on the iPhone can only run in the background when our iPhone app is using your location. So this delay will probably only be fixed on a future Watch that has a GPS chip.

    Second, Apple doesn't let us set the frequency of heart rate sampling -- we can only start heart rate recording and stop it. Apple's HealthKit seems to send us more frequent heart rate samples for running than for cycling.  However even for running, the delay after wrist raise before a sample is received from HealthKit seems to get worse on longer activities as the queue of pending heart rate samples grows. This is personally very frustrating for me as I'm trying to do aerobic heart rate training below 155 BPM and it's hard to do that without a recent heart rate.

    For transparency on the bugs in watchOS (and iOS) that cause many of the problems you've experienced, here are the bug IDs from bugreport.apple.com that we've filed and Apple has acknowledged:

    1. Open Apple watchOS Bug 23697915: WatchConnectivity on Watch thinks iPhone is unreachable and cannot reestablish reachability despite receiving applicationContext data
    This bug causes the problem where the Watch is unable to to send a message to the iPhone, either to stop or finish the activity or to send heart rate samples from HealthKit. The issue occurred for me on Nov 29th when trying to stop and finish on the Watch after a 6 hour ride. Unfortunately, I tried toggling every possible setting on both the watch and the iPhone and nothing allowed the watch app to send messages to the iPhone. The silver living is that I was able to obtain detailed logs from both the Watch and the iPhone to send with the Apple bug report so we should be able to determine why the watch app loses the ability to send messages to the iPhone. 

    Sometimes turning Wifi off will fix this issue, but if turning off Wifi doesn't fix it, there isn't a workaround that will allow the Watch app to reestablish connectivity and send the pending heart rate samples to the iPhone. Until Apple fixes this bug, you'll need to finish the activity on your iPhone and power off your Watch so it turns off the LEDs. Sadly, the heart rate samples from the end of the activity will be lost and a flat line will appear on Strava.com

    2. Open Apple watchOS Bug 22592138: Race condition in quick wrist lower and raise causes frozen watch UI
    If you quickly lower and raise your wrist enough times, all of the numbers within Strava will be hidden and the brains of the app will be suspended while the UI remains onscreen.
    The only workaround is to lower your wrist and wait a few seconds before raising it again. This doesn't occur for Apple's apps because the brains and UI live in the app, while 3rd party apps have a separate extension that gets suspended when the screen turns off.

    3. Open Apple watchOS Bug 23493348: Interacting with another app or glance prevents app with active workout session from appearing on wrist raise
    If you have to take a call during a ride, open the Camera app, or go to the clock face, realize that Strava will no longer appear when you raise your wrist. Since the Strava Watch app only receives heart rate samples from HealthKit when the UI is visible, you'll need to tap the Strava icon on your watch home screen and then Stop and Finish the activity to ensure the heart rate data is sent to the iPhone.

    4. Open Apple iOS Bug 23420571: HealthKit transaction failures cause duplicate samples when replacing a workout
    Apple doesn't allow workouts to be updated, the require workouts to be deleted and then reinserted. The deletes occasionally fail, leading to duplicates.

    5. Open Apple watchOS Bug 22373889: Workouts only appear in Activity app if saved to HealthKit on the Watch
    Until bug 23420571 is fixed, we're too worried about creating more duplicates by attempting to save workouts on the watch and then replace them on the iPhone after the server has processed the activity. RunKeeper creates duplicates in the Health app when they save the workouts on both the Watch and iPhone. It's silly that the same code will make a workout show up in the activity app if it is saved from the Watch but not from the iPhone. The Strava.com server calculates calories and moving time which is why the iPhone app waits until it has downloaded your activities in the "Me" feed before adding them to HealthKit.

    6. Open Apple watchOS Bug 23368813: Frozen watch app UI after its local notification is dismissed
    If you tap the Dismiss button on a mile split or segment notification, the brains of the watch app will get suspended and the numbers will be hidden but the red dividers and animating heart will remain visible. The workaround is to lower your wrist instead of tapping Dismiss -- the notification will go away within 30 seconds.

    7. Closed Apple Bug watchOS Bug 22518149: Extended delay after wrist raise due to message failures after resuming
    The fix for this bug should be in the next watchOS update (2.0.2). The iPhone sends updated activity stats to the Watch every second, and Apple's logging confirms that watchOS receives that data. However, watchOS takes more than a second to provide the stats to the Strava Watch app, leading to the delay after wrist raise. Hopefully watchOS 3.0 allows Strava to run in the background like the Apple Workout app can.

    In order for Apple to fix these bugs, they first have to reproduce them in their development environment. So much of my time now is spent sifting through thousands of lines of verbose logging and building sample apps so Apple can reproduce the issue and verify a fix. It's tough work but someone's got to do it. 

     

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  • Jeremy:
    Audio cues are off. I was listening to music via bluetooth headsets from a playlist on the watch. Seems like there's another issue with the measurement of the first mile although overall pace for the run is OK.

    Thanks for all the hard work! It's worth it.

     

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  • I just tried the new Strava app for the Apple Watch and noticed the Heart Rate feature which I was waiting for a long time. Kudos for the Strava Development team. However when I finish my ride, I cannot see the heart rate graph loaded to my Strava logs, Do I have to be a premium Strava member to be able to record the heart rate information?

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  • Hello.

    Fed up now.

    Despite turning in the hr settings in health kit, my strata app still fails to read my HR.

    It worked once, though staid at 127 for half the ride. Since then it won't record at all. Once it dos show live on the watch app. But in the iPhone app and ride stays it indicates I don't have a HRM connected.

    This sucks. Ios2 promised a Strava app that counted toward activity rings (told here it won't) and said it would use the HRM.

    Well that doesn't work.

    Love Strava but this sucks
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  • Apologies for the terrible spelling, didn't mean to post that yet :)
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  • Also despite not actually doing any thing with my HR data. My watch is being drained by the app. Normally really running the app alongside the apple app (for activity rings) I still have 20-30% battery at midnight. That's getting up at 7, riding 24 miles in and out of work and all day. Now I get to 21:30 and I'm on 10% :(
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  • Danno - What's your athlete ID?

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  • Hi it's Danno Wing Commander Witt-Morris. Lots of blank testing too :)
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  • Danno, it looks like you're on the latest version of the Strava app. That's what I was checking.

    Have you tried simply deleting and reinstalling Strava on Apple Watch? As well, make sure that the Watch band is as tight as possible. 

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  • Hi.

    I realise that comment like "my runs are all going well" don't help, but mine are. The only problem that exists is still that the first mile or km is greatly overestimated in duration. The overall time is ok though.

    The things that I have done to make sure Strava works well is

    1. ensure that the watch and iPhone are running the most up to date OS software. 
    2. I deleted strava off the watch when it updated, then reinstalled it via the watch app.
    3. Restart the iPhone and watch after updating Strava
    4. I did a dummy "run" via the watch to make sure all messages were addressed - like allowing access permission, etc. these can also be checked in the health app.

    For every time I run...

    1. tighten the band on the watch by one notch (I have a sport band). It needs to be quite snug to get good readings with the pounding of the wrist whilst running
    2. I listen to BT headphones from the iPhone, don't turn off wifi, but i do make sure that strava is open on the iPhone before I tuck it away.

    Hope this helps,

    John

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  • Thanks John! Very helpful.

    If anyone else have any other helpful tips/tricks, please don't hesitate to post.

    Thanks!

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  • Latest Version of Strava App for Apple Watch works much more reliable, thanks! But there are some issue with HR logging:

    1. Lots of flat lines even if watch band is as tight as possible.

    2. Stopping the ride on the phone doesn't stop the HR reading and battery sucking. You have to open App on the watch wait for a sync to stop HR workout mode.

    3. Pausing the ride doesn't pause the HR workout mode and battery sucking.

    4. How can I disable reading HR data from watch? Tried to pull rights but didn't stop strava from activating HR workout mode (flashing runner symbol at top of watch display).

    5. No way to default activities to privat? If you finish ride on the watch there is no way to change to private. You only can do this after activity has been posted with the phone app or via web. I hate this ;)

    Thanks for any hints

    Bernd 

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  • Hello,

    With the watchOS 2 Strava update, I have switched from dual logging (Workout watch app for HR & activity logs plus Strava iPhone app for GPS, cadence, etc.) to just using Strava watch app.

    However, while gaining HR data for the ride, I've lost cadence. Is there a known issue with the Strava iPhone app not being able to track sensors when using the watch app to start a ride? I thought it strange that it could track GPS and not other sensors.

    I may move back dual logging which makes me sad about watchOS 2: more like watchOS still-not-good-enough. The Strava watch screen is sweet though; love that I can see time, speed, HR, duration, and distance on one organized screen; much better than the Workout app.

    Hopeful for the future,
    Anthony
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  • Had issues on last nights run with Apple watch. Constant audio cues stating "Ending run" "starting run"....."ending run"......"starting run"...."run paused"......."resuming run"..... by the time starva told me I had completed 1 mile I had actually ran 4.5 miles!!! Totally useless!!!! Luckily I also went out wearing my TomTom Multisport which completed with no issues!!!! Unfortunatley I deleted my Apple watch data before writing this post. This isn't the first time I have experienced this issue. At the moment I'm unable to trust Strava on Apple watch to complete my run data without issues hence why I'm still running with my TomTom. If I have the same issues on my run this Sunday I will post details from both the Apple watch and TomTom.

    Has anybody else experienced this issue.

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  • Hi, it worked tonight, but it seems to stop the native app working which is bad.

    Although I still logged active calories on the Apple Watch activity app, which is ehat Apple promised. So assuming it stays working I'm good. :)

    Got some PR's too
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  • Hi,

    It seems like having Strava running in foreground and locking phone improves start-stop/finish issues. Also in-run kilometer and segment notifications push through to watch well. Heart-rate has also been consistent (no flat lines). Currently using  iPhone5 with iOS9.1 and Watch OS2.1 with Strava v4.9.1.

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  • RE: Heart rate not displaying on Apple Watch Strava

    Hello:

    Is anyone having trouble getting the heart rate on Apple Watch to show up? When I start the app on the watch, I see the heart logo spinning indefinitely - it never displays a heart rate. Not sure if it's strictly necessary, but I've set the app on the iPhone to share heart data with Apple Health and Strava shows up as one of the sources for heart rate. On the iPhone app, I've tried enabling "Heart Rate" under External Devices/Manage Sensors, but that doesn't seem to make a different - I get the same symptom with it enabled or disabled.

    The workout app and heart-rate glance measure my heart rate very well - was hoping to see it in this latest Strava update.

    Let me know if you have/had the same problem and how you resolved it. Thanks!

     

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  • I just posted an issue with heart rate displaying on apple watch. John Cunningham's post on Dec 10th helped me fixed the problem. I simply uninstalled Strava on the watch and the phone and then re-installed them both. Heart rate is displaying! Now it's time to take it out for a spin!

    Thanks!

    -Martin

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  • I recently purchased an Apple Watch for the sole purpose of using Strava on it but for a reason I can't figure out, I can't get Strava to actually work on the watch. I have the latest OS on both phone and watch, i have the latest version of Strava, I have restarted both watch and phone but I just can't get the app to actually work. I have reinstalled the app on both the phone and the watch with no luck.

    When I click on the app on the watch it tries to load but after a few seconds goes back to the watch face. 

    Any suggestions?

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  • Been using watch and Strava now for a few weeks and all working well. Make sure strap is tight for the HR monitor to work.
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  • Greetings.

    I have just completed my first apple watch run. Well... it looks good..

    Conditions : Apple Watch Sport 42 mm watchOS 2.1 , iPhone 6 IOS 9.2 (in a belt pouch), cable EarPods, WiFi off

    During run:  -  checked pace/HR sth about every 0,5 km ( in the beginning the refresh was 1-2 secs., later 2-3 secs. (not bad)

                        - received: 1 Messenger note (dismissed), 1 iMessage (replied with a ready answer), 3 messages from apple watch "circles" (apparently these updated themselves during run) and 1 message from  

                          local alert app (dismissed)

                         - auto pause worked fine (3 stops for traffic lights)

                         - HR seems to be fine (quite steady pace - dropped when I started to walk => very nice)

    Finish :  slowed to a walking speed for about 100 meters then tapped Stop button (1 haptic) then tapped Finish button (2 haptics) => no problemo summary appeared !

    Great work Strava.

    Will try more.

    Jacek

                          

     

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  • Got most things to work using OS2.2. Got the heart rate showing on watch face after uninstalling on phone and watch (at least on a short test indoors - will test properly tomorrow) but it recorded fine nearly all the time on two rides before this. Not many flat lines and fine for everyday rides to add to my fitness profile on Strava, which I've negleted because it is such a pain to wear a heartstrap all the time. Might use a bluetooth heartstrap with phone for proper training rides, we'll see. 

    One minor problem is that on my phone and watch it's not showing the rides I've done using the watch on my weekly update on the watch, iPhone and iPad even though they show up on the website update. But I haven't tried doing another ride since I deleted the apps and reinstalled them so we'll see if they get added to my total tomorrow.

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  • Im also having issues getting the Strava app to load on my Apple Watch. I have tried to uninstall the app, restore the watch as new, and still cannot get it to open. VERY frustrating...

    Im using an iPhone 6+ on 9.0.2

     

    Any ideas?

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  • @Vaghar Haghiri

    Maybe update your phone to the latest version. I don't have a problem on 9.2.

    I did a longish ride yesterday, about 60 miles, and it worked well. Heartrate was taken well (temp was 9 degrees Centigrade) no dropouts and a good trace that makes sense, although it seemed a little higher than normal from a cheststrap but I haven't done a long ride for a few months so I'm not sure. One thing I did notice was that the battery went down a lot. It was close to 100% when I started and was down to 10% by the time I'd had a bath and checked it (ride was about 4 hours riding and a one-hour lunch break ), so I don't think I can do a ride much above 60 miles using it but I do have a bluetooth strap for that in any case which I'll use in future with Strava on the watch disabled. I do mainly want the heartrate data for normal rides so I get an accurate Fitness and freshness score.

     

    I'm still getting the problem that my watch shows a grey line indictaing the ride but gives a total of 0 for the week. It's the same on my iPhone and iPad but the website shows me the true weekly total. Anyone else have the same problem?

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