Give us a tool to allow us to correct when a ride misses a segment, or gets it wrong.
I seem to be having more problems lately with Strava either not recording me as having done a segment that I clearly did, or getting them wrong. I have filed several help tickets, and in at least one occasion I was then credited for the segment in question on the activity I rode.
On my ride today, I was penalized 50 seconds because I rode past a turn for about 200 yards before turning around and returning to the road where the climbing starts. It would be nice if we could have a tool where we can try to clean up that kind of error, or where we can indicate that our ride should include a segment. The tricky thing is that something like that would open the door to cheating, but perhaps we could do something where your change request needs to be approved by others in the Strava community. So if you propose a change, then that change goes into a queue to be checked. We could require that a user who requests a fix be required to moderate another in order for theirs to be queued. It might require some activity from those manning the strava support to get the ball rolling, and perhaps to take care of lags or stalls, but it seems like the Strava community could keep things rolling fairly smoothly.
I know that it gets frustrating to wait days and days to hear back on a support ticket (if I ever do).