Troubleshooting Devices and File Uploads
Fixing sync issues, bad data, and file format problems.
By Marie1 author6 articles
- Why Does Strava Say My .FIT File Is Corrupted?Learn why Strava shows a partially corrupted file error message after a Garmin device upload, what data is recoverable, and how to submit a support ticket.
- Is the moving time too short and the pace too fast on Suunto activities?Fix inaccurate moving time and pace on Suunto activities by swapping your distance stream or tagging the activity as a race while Strava works with Suunto.
- Why Is Someone Else's Garmin Data Showing Up on My Account?Learn why another person's Garmin activity data can end up uploaded to your own Strava account and how to fix it, including tips for shared computers.
- Why Does Strava Say My Garmin File Has Corrupted Time Data?Fix the Corrupted Time Data error when uploading a Garmin file to Strava using the Corrupt Time Fixer or Time Adjuster tools, then re-upload the file.
- Why Does Strava Say Time Information Is Missing From My File?Learn why Strava rejects GPS files that are missing timestamp data, the common sources of these files, and how to upload a manual activity instead of the file.
- Why Does Strava Say My GPS File Has Improperly Formatted Data?Learn why Strava rejects GPS files with improperly formatted data, what commonly causes this upload error, and how to fix it on your Garmin device today.