Emailing Android Device Logs to Support

If you're experiencing repeated crashes or failures, there are some primary steps that might help:

• Signing out and back into the Strava app.
• Turning your phone off and on again.
• Uninstalling and reinstalling the Strava app.

If you continue to experience crashes after trying all of these, try to record a device log from your phone that captures the event.

Android 4.1 to Current: Collecting a bug report is performed through the built-in Android OS tools. Use the following instructions to generate a bug report that will be sent to our team.

1. Open the Settings app, navigate to "System Settings," then "Developer options."
   • If “Use developer options” is not enabled, go to "Settings", then "About Phone", and tap "Build Number" 7 times.
   • Verify that developer options have been enabled.
2. Turn on the option for "Power menu bug reports." This may also be titled “Bug report shortcut.”
3. Open up Strava and cause a crash. After the error happens, hold down the power button for a few seconds.
4. The Bug Report option should appear; select that option.
5. A bug report icon will appear in the status bar. Swiping down will reveal a notification that shows the bug report being generated. This operation may take several minutes
6. Once the bug report has finished being generated, you can tap on the notification to bring up share options for the bug report, which exists as a .ZIP file. Please email the log to support@strava.zendesk.com so we can isolate the issue for you.