If you are not seeing the option to upgrade to the Strava + Runna subscription, please try the troubleshooting steps below.
If You're Purchasing Through the Strava App
Check that your existing Runna subscription or trial has been canceled. If you're on the latest version of the app and your Runna subscription has been canceled, try force-closing both the Strava and Runna apps.
If you've already connected your Strava and Runna accounts, you can also try refreshing this connection.
Open the Runna app on your phone and navigate to your Runna profile.
Tap on Connected Apps & Devices, then select Strava.
Tap Disconnect Strava, then Switch Off.
Select Strava, then Sync with Strava.
Authorize Runna to connect to Strava.
Make sure you have the correct Strava and Runna accounts connected. If you think you may have accidentally connected a duplicate account, please contact Strava Support.
If You're an Existing Runna Subscriber
If you have an active Runna subscription or trial, you won't see the option to upgrade to the Strava + Runna subscription. Cancel your Runna subscription or trial first, then check again.
Your Runna subscription type determines how you cancel it. See the Strava + Runna subscription guide for cancellation steps for your subscription type.
If you switch from an existing Runna subscription to the Strava + Runna bundle, you won't get a partial refund or credit for the time remaining on your Runna subscription. You have two options: cancel your Runna subscription and wait for it to expire before upgrading, or upgrade now and forfeit the remaining time.
If You're an Existing Strava Subscriber
If you're an existing subscriber through the Strava website, verify that your current Strava subscription is active. If your subscription is currently canceled, you'll first need to click the Resubscribe Now button on your Account page before you can switch to a different subscription.
Clicking this button will only reactivate your existing subscription; you won't be charged.
Ensure your existing Strava subscription has active billing information. If you don't have billing info on file, you won't see the upgrade option. Please note that Strava subscriptions activated with a promo code will not receive proration.