Subscription and Billing
Manage your subscription, update payment info, change plans, and get help with billing and refunds.
By Marie and 1 other2 authors27 articles
Billing and Payments
Managing payment methods, receipts, and billing details.
- How Do I Manage My Billing Information?Update your Strava billing information, including payment method, postal code, and tax location, from your account settings or the App Store/Google Play.
- What are the Terms of the Strava Referral Program?Learn how the Strava Referral Program works, including eligibility requirements, referral codes, reward redemption, and terms for referring friends to Strava.
- How Do I Get a Receipt for My Strava Subscription?Get your Strava subscription receipt or invoice for a purchase made through the Strava website, Apple App Store, or Google Play, based on payment method.
Strava and Runna
Everything about the combined Strava and Runna subscription.
- How Do I Subscribe to Runna Through the Strava App?Subscribe to Runna Premium directly through the Strava app on iOS or Android, without a full Strava subscription, including pricing and cancellation steps.
- Strava and Runna Subscription FAQsGet answers to common questions about the Strava + Runna subscription, including pricing, eligibility, how to switch plans, and connecting your accounts.
- How Do I Switch to the Strava + Runna Subscription on Android?Switch your existing Strava or Runna subscription to the Strava + Runna bundle on Android, including steps for Google Play billing and account syncing.
- How Do I Switch to the Strava + Runna Subscription on iOS?Switch your existing Strava or Runna subscription to the Strava + Runna bundle on iOS, including steps for Apple billing and connecting your accounts.
- How Do I Switch to the Strava + Runna Subscription on the Web?Switch your existing Strava or Runna subscription to the Strava + Runna bundle on the web, including billing credit details and connecting your accounts.
- How Do I Sign Up or Log In to Runna Using My Strava Account?Learn how the Continue with Your Strava Account option works when signing up or logging in to Runna, including what information it shares and displays.
Subscribing and Getting Started
How to sign up, redeem offers, and activate your subscription.
- How Do I Change My Subscription Length?Find out how to change your Strava subscription length between monthly and annual billing on the Strava website, iPhone app, or Android app right now.
- How Do I Subscribe to Strava?Learn how to subscribe to Strava through the website or mobile app, switch your billing cycle, and see which payment methods Strava currently accepts.
- How Do I Redeem a Promotional Code?Learn how to redeem a Strava Promo Code or Discount Code, who qualifies for each type, and exactly how redeeming one affects your subscription renewal price.
- Strava Subscription Trial With Device Purchase
- How Do I Redeem a Gifted Subscription?Learn how to redeem a Strava gift subscription, what happens next based on your current plan, exactly how long you have to redeem it, and how refunds work.
Subscription Plans and Pricing
Understand what's included, what it costs, and which plan is right for you.
- How Do I Buy Bulk Subscriptions for My Team or Organization?Buy bulk Strava subscriptions for your team, club, or organization, pay upfront, and share activation codes so each member can redeem their own membership.
- How Do I Get the Strava Military, Educator, or Medical Discount?Learn how eligible teachers, military members, and medical professionals can verify their status and get 25 percent off an annual Strava subscription.
- How Do I Get the Strava Student Discount?Learn how eligible students can verify their enrollment through SheerID and get 50 percent off an annual Strava subscription, plus the renewal rules.
- How Does Strava Calculate Taxes on My Subscription?Find out how Strava calculates subscription taxes and tax rates by your location, and how to fix an incorrect tax amount or an invalid postal code.
- Subscription Pricing FAQSee current Strava subscription prices by country, check or change your renewal price on iOS, Android, or web, and learn how price changes are announced.
- What Features Are Included in a Strava Subscription?See every feature included in a Strava subscription, from segment leaderboards and advanced training analysis to route tools and safety features.
- What is Strava's Family Plan?Learn how Strava's Family Plan works, who can join, pricing, and how to start or switch to a Family Plan on iOS, Android, or web.
- What is a Strava Subscription Preview?Learn what the Strava Subscription Preview is, how the free 30-day preview of all subscription features works, and exactly what happens when it expires.
- What Price Will my Subscription Renew at?
Troubleshooting and Account Issues
Fixing subscription problems and resolving billing questions.
- How do I Cancel my Subscription?Learn how to cancel your Strava subscription on the website, iOS, or Android, and find out whether you still qualify for a refund after canceling.
- How do I Change My Email Address on Strava?Change your email address on Strava, whether you log in with a password, a one-time code, or a Google or Apple account, using the website or mobile app.
- Why Am I Not Seeing the Option to Upgrade to Strava + Runna?
- Strava Subscription Not Showing on Your Account?Fix a Strava subscription that isn't showing up on your account after purchasing through the App Store or Google Play by restoring your purchase.