If you've purchased a Strava subscription through Google Play or Apple and it hasn't been applied to your account, please try the following steps to restore your subscription.
If You Subscribed Through Google Play
In the mobile app, open your settings using the gear icon in the upper-right corner of the You tab.
Click on Restore Purchases.
If You Subscribed Through Apple
In the mobile app, open your settings using the gear icon in the upper-right corner of the You tab.
Click on Restore Purchases.
Please note that if you are using Apple Sharing, you will need to verify that your subscription has been applied to the linked account. If so, please contact our support team.
FAQs
What if my subscription hasn't been restored after following the steps above?
If you subscribed through Apple, check the following before reinstalling:
Confirm that you are signed in to the Apple ID that contains your Strava subscription. Open the Settings app, then tap your name at the top to view your Apple Account.
In your Apple Account settings, go to Media & Purchases > Subscriptions and confirm that your Strava subscription is marked as Active.
If you use Apple Family Sharing, check whether the subscription is linked to a different family member's Strava account instead of yours.
If these checks don't resolve it, please reinstall the Strava App and try restoring your purchase. Your data will not be affected when you reinstall, as it is linked to your Strava account.
If the subscription still doesn't restore, it's possible your subscription is linked to a duplicate account associated with the original purchase, including an account created with Sign in with Apple. Please submit a ticket to our support team that includes:
A screenshot of the receipt of your purchase
Email associated with your current and previous Strava accounts. I don’t have a duplicate account, and my subscription purchase from Google Play or Apple still isn't restoring.
I don’t have a duplicate account, and my subscription purchase from Google Play or Apple still isn't restoring.
Please submit a ticket that includes a screenshot of your receipt so we can investigate further.