To reach our support, our chatbot is the fastest way to get help. Ask your question directly in the chat, and it will answer your request right away. We receive a high volume of ticket submissions, so we appreciate your patience as we work through all submitted requests. Please note that Strava support does not offer callback service.
Contact our Chatbot
To reach out to our chatbot and submit your request, log in to your Strava account and visit this link. For best results, please use clear and specific language.
From the Mobile App
Tap the gear icon in the upper right corner of the You tab to open Settings
On Android, select Support. On iOS, select Help → Support
Type your question and tap the arrow to submit it
Email our Support Team
If you can't access your account or prefer to reach us directly, email us at [email protected]. We receive a high volume of requests and appreciate your patience while we work through them.
FAQ
I Submitted a Request, but I Can't Find the Response. Where Should I Look?
Check your junk and spam folders if you haven't received a reply from our team.