Supported Android devices and Android operating systems

Android OS supported versions:

Strava requires version 4.3.0 or above of the Android operating system. Cyanogenmod or other nonstandard Android OS versions are not currently supported. 

Supported/unsupported Android phones:

Most Android devices that have GPS capabilities are supported. However, there are some Android devices with known GPS or system problems that prevent Strava from recording information properly. Symptoms include crashing during recording and failure to acquire a GPS signal.

The following phones are not supported by the Strava mobile app:

  • Wiko Rainbow
  • Samsung Galaxy Ace 3
  • Samsung Galaxy Express 2

If you would like to install the Strava app In spite of the known problems with these devices, please contact support to request a manual install file. However, we do not recommend using the app on these devices.

Thanks for your patience as we work through the challenges involved with supporting the large variety of Android hardware and system software.

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Comments

58 comments
  • How can i receive the instructions to install Strava on my Wiko Rainbow?

  • My Samsung Prime Core isn't on the list, and has the best GPS of any android we've had, including Nokia phones and my previous phone, an Alcatel One Touch Fierce, which ran the Strava app very well, indeed. The Alcatel had a fine GPS, and my Samsung Prime Core has an even better GPS, based on apps that use GPS such as Maps and Chrome. On fact, its only problem with GPS is the Strava app shutting down. I suspect your developers are using an API that doesn't play well with Samsung, or perhaps your developers wrote their own GPS and don't understand Samsung yet. You should get them some help so I can uninstall Map My Ride and reinstall the (my preferred) Strava app. :-)

  • Hi,
    I have recently purchased a P9 Lite (Android 6.0 + EMUI 4.1.1) and I immediately installed Strava 5.5.0.
    Even if i put Strava on protected apps, disable battery saving and enable the execution of the app when the disaply is off, I experienced long period of no gps signal on my activities. The problem is definitely with Strava and not with the GPS bacause i tracked the same activities with both Strava and SportyPal on the same device and the long holes in gps signal are present only on Strava activity NOT on SportyPal workout. The two apps have the same settings (Protected APP, NO battery saving, execution allowed when the display is off). How can i try to solve this problem?. Please feel free of asking any informations that can be useful for the purpose.

  • I have been using Strava with my wiko Fever for the last and half year with no problem at all, then all of a sadden, after the last two updates of the app , Strava is not working, pausing the ride or the run even if I have not stoped my exercise and never restarting again. My mobile GPS is ok, has worked ok with Strava untill few weeks ago ; the app is the problem, please solve it !

  • Hi. I tried all settings you suggest in this discussion, but strava on my p9 phone still "jump" between gps positions with a straight line. Are you working for a fix? Thank you.

  • Hi Elle. On Saturday I managed to record perfectly a 3h30' session; with the same settings, on Sunday, I recorded just few minutes of a 3h training... Next time I will try to compare results with other apps (Endomondo and Runtastic) if there is a problem with GPS I assume all the apps will loose signal in the same way.
    I think that my phone turn off the GPS for the battery optimization feature of Android 6.0; in your experience is there a OS service (you know, those services named com.android.xxxxxx) that could impact GPS functioning? Maybe I should disable battery optimization also for something else than Strava...

  • Oi meu celular é um LG PRIME PLUS
    É não esta marcado os quilômetros e nem o trajeto me ajude por favor

  • Como posso corrigir o seguinte erro: o aplicativo não marca seguimentos e após pausa automática fica travado não marcando o trecho percorrido.

  • O Strava parou de funcionar depois que instalou o Android 6 no Lenovo. Tem como corrigir?

  • Bom dia,
    Meu telefone é um Lenovo A7010 logo quando foi instalado o app strava o mesmo funcionava perfeitamente, mais ontem foi atualizado o Android para 6.0, agora o strava não que abrir, fica aparecendo a mensagem " Aplicativo strava parou"....
    Vocês têm alguma ideia qual seja o motivo, pois já deletei o app e coloquei novamente e nada...
    Obrigado

  • Plantage régulier sur Huawei P 8 après + 1h30 de fonctionnement

  • Ricardo Jeftha, this confirm my last post: Strava doesn't works on Huawei phones.

  • Android 6 STILL has GPS issue even when you TURN OFF the crappy power saving app on MMR and Strava. Not clear if this is a Android issue or Samsung (note 4) issue....

  • John, I've created a support ticket for you.

  • Luca, Fede,

    Please see step #4 that I outlined above. Please confirm that you still experience these issues after:
    1. Turning the phone completely off then on again.
    2. Proceeding through the GPS troubleshooting steps linked above.
    3. Deleting and reinstalling the Strava app.

    Thanks!

  • Hello

    My samsung S5 doesnt connect anymore with my Ant+ heartratebelt. On my previous samsung S5 it always connected well.

  • Hey, maybe someone can help me here. For over 3 weeks Strava has not been recording my bike tours correctly. Support could only help to a limited extent, and did not bring any success. I had to install a GPS app where you had to reset the signal and then upload it again. Meanwhile I emptied the cache, didn't bring anything. If anyone has an idea, report in German would be nice too. The translator also often spits out rubbish.
    Thank You and love greetings (fudo-shin@hotmail.de)

  • Strava doesn't work fine on Huawei P9 Lite: after an hour, Strava crashes.
    I've contacted Huawei, but dont' care about.

    So you should add Huawei phones on Strava uncompatible device

  • My Huawei p8 doesn't work with strava. It keeps closing and doesn't record full rides.

  • Bom dia,

    Meu telefone é um Lenovo A7010 logo quando foi instalado o app strava o mesmo funcionava perfeitamente, mais o android foi atualizado para o Android para 6.0, agora o strava não que abrir, fica aparecendo a mensagem " Aplicativo strava parou"....
    Vocês têm alguma ideia qual seja o motivo, pois já deletei o app e instalei novamente e não funcionou, cheguei a fazer um hard reset , voltar configurações de fábrica do aparelho e o app não abre, e pelo que tenho acompanhado varias pessoas estão reclamando do mesmo problema, que o app não esta abrindo no android 6. Obs: apenas o app do strava não esta funcionando todos os outro app instalados no celular estão funcionando normalmente.

    Grato.

    Renato Lopes

  • App crashes every time I try to open it. It started crashing after I updated my phone to android 6.0

  • Boa tarde !

    Meu telefone é um Lenovo A7010 logo quando foi instalado o app strava o mesmo funcionava perfeitamente, mais o android foi atualizado para o Android para 6.0, agora o strava não que abrir, fica aparecendo a mensagem " Aplicativo strava parou"....
    Vocês têm alguma ideia qual seja o motivo, pois já deletei o app e instalei novamente e não funcionou, cheguei a fazer um hard reset , voltar configurações de fábrica do aparelho e o app não abre, e pelo que tenho acompanhado varias pessoas estão reclamando do mesmo problema, que o app não esta abrindo no android 6. Obs: apenas o app do strava não esta funcionando todos os outro app instalados no celular estão funcionando normalmente.

    Moisés Demoliner

  • Hi Elle,
    Yesterday I tried your suggestions: the problem remains. Strava records approximately the first hour of training after that the app records some spot gps position and guess my training with straight lines instead of recording my passage on the streets.
    At the end I had 1h20' of training recorded with a 2h4' training.

  • Hi Fede - it sounds like your GPS lost the signal, which unfortunately is very hard for the Strava app to prevent. The Strava app simply receives the GPS signal from your phone if it is available.

  • My Wahoo Tickr connects with my Moto X first generation and shows up with TrainerRoad. No such luck with Strava Premium. Can you address? Thanks.

  • My Samsung has become non compatible over night! this is not very good Strava, Every time you update the system i get problems.

  • Olá
    Faço minha pedaladas diariamente, mas algumas vezes o Strava não está gravando ... que problema que está acontecendo? ?????

  • Update: unfortunately, new version is worst than ever! today I went out for a 2h20' ride. It recorded 11'. Please fix this bug or I suppose you will see a lot of users migrating to other app.

  • For folks with issues on Android 6.0: Please check that battery saving settings are disabled, or turned off. We find this interrupts GPS recording when the screen sleeps.

  • Mesma coisa comigo. Android 6 só o strava não funciona. Maldição!

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