How to fix GPS recording issues on Huawei phones

Usually, battery saving settings on Huawei phones are the cause of most GPS troubles. These settings can force quit the GPS at any time, which means that the Strava app cannot continue to record your activity. Try these tips when recording with a Huawei phone:

  • Check that you're running the latest updates of both the Strava app and your Android device. 
  • Next, be sure to add Strava as a 'protected app' in your phone's settings and disable or ignore any energy optimizations or battery saving modes. 
  • An option shared by our community is to prevent auto-lock of the Strava record screen. Leaving the screen on for the duration of the recording may prevent the phone from shutting the GPS off.

A list of some Huawei devices with recording issues:

  • Android 6 devices
    • Huawei Nova, Nova + 
    • Huawei P8, P8 Lite 
    • Huawei G7, G7 Plus 
    • Huawei Mate 7, Mate S 
    • Huawei Honor 7, 6, 6 Plus 
    • Honor 7, 6, 6 Plus, 4C
  • Android 7 devices
    • Huawei Mate 9, 8 
    • Huawei P9, P9 Plus, P9 Lite 
    • Honor 8
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194 comments
  • Hi Ljuba,
    Same question here.
    I expect to move my MATE8 to Nougat before 15 Mars,
    I will keep you informed.
    Benoit

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  • Doesn't work, I done I have tried everything and I still have this problem.

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  • Having performed a factory reset and re-install of all the software, as well as adding Strava to the "ignore battery optimisations" list I've got better cooperation between Strava and Huawei/Emui, however still can't get cooperation for recording longer than one hour...so...

    I've found another setting in the Huawei OS which I don't think has been mentioned before, so I'm hoping will help us fix this:

    settings -> battery
    then select the cog in the top right corner

    There's a setting in here marked "Close excessively power-intensive apps"

    I've turned it off

    ...fingers crossed!

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  • I have the same issue with Huawei P8 lite...
    New idea:
    Save app "com.huawei.android.ntp" as well. I read that this app causes also problem the gps if it is switched off.

    Keep trying....

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  • I have P10. I now use Locus Maps (free) app to record my rides. works without any problems. Export file and upload to strava on my laptop takes less than a minute.

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  • I am as well facing the issue of irregular recording after upgrade to EMUI 10.0.0. Kindly advise some solutions. I tried multiple setting options. But nothing seem to work.

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  • I tried Mikko Wild's solution with my Nova but it does'nt work. I only locked the Strava app and it crashed after approximately 1 hour...

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  • I have followed all the tricks suggested in this thread, but the problem remains! I have a huawuei P9 Lite.
    There is no way to find how to disable Google Play Services battery optimization, maybe that's the point.

    Please Strava, fix that...I really don't want to install Runtastic...

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  • I have found that Honor 8a and Huawei p20 has issues with strava.

    I use this app for Bicyle !

    ALL hilly segments has a different elapsed time and moving time . I think moving time is the correct . The thing is i dont stop on the segments so elapsed time is wrong. it usually have half/ full minute more than moving time. My PR's are are not the correct one.

    Anyone has similar problems?

    You should check too ! !

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  • Has anyone tried installing the GPS Status & Toolbox app?

    I am having the same issues with a Huawei/Honor 6C.

    See right at the bottom, "Final steps":
    https://support.strava.com/hc/en-us/articles/216918967-Troubleshooting-GPS-Issues-Android

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  • Phone: Honor 10
    successful recordings about 2:30 hours with no interaction with the phone, 2:58:40 where I took a picture at about 2 hours in
    Strava on auto pause with cycling activity, no other options enabled in the Strava app (as in screen display - normal, audio cues - off, sensors - off, live - off, beacon - off)
    Configuration of the app from the phone side:
    - allowed data usage for all connections
    - permissions all except contacts
    - notifications all allowed, "Lock screen notifications" - Display
    - battery
    -- disabled "Power-intensive prompt"
    -- App launch > "Manage manually" with all options enabled
    - forced full screen display
    A someone mentioned, I didn't install / uninstalled the Huawei backup but that was because I was cleaning the phone from various, for me not useful bloatware. Probably the most important thing was the "App launch" option. I still need to test it on rides longer than 3 hours without interaction, but hopefully this will help at least someone.

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  • i have the same problem with huawei P7

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  • Solve issue here:
    https://www.youtube.com/watch?v=KkxqhYfMarw

    and upload to strava here:
    https://www.youtube.com/watch?v=nqTHbFClBC4

    both videos using Bike Computer, this app is not necessary modify settings for saving energy, only install the app and it will work correctly.

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  • I just bought a P10 and discovered the issue now... Issue is not solved although I have tried all the tips I could find.
    Why did I buy this shi.... phone. No review is mentioning the issue...

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  • Are you sure that problem is solved...I hear that Huawei kills Locus maps too.What is duration of your activities?

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  • Estou com dificuldade para passar as atividades do aplicativo bryton para o strava.

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  • Flight mode didn't work as well.. Problem still not solved!

     

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  • Same issue on mate8 , Android 6,
    It's clearly the phone.
    Same behaviour with 3 other bicycle apps
    Please help :(

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  • E o que você vai

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  • @Diego
    I applied your advice, but I can not find your message on FB !!!

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  • 10 days pending approval. How long it takes to overcome censorship?

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  • Hello people. Can anyone tell , is this problem fixed after updating Huawei phones to nougat and Emui 5? I have the problem on my p9 lite (p9 and a few more got nougat). If nougat didnt fixed this Im gonna sell the phone..

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  • @Jonathan B.
    I have the same issue with my Honor 10. I did not test yet the workarounds described above.

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  • I tried all the suggestions involving permissions. The only thing that works on my Huawei P30 Lite is running in airplane mode. But then there is no map in Strava. However, in Trailforks the basic map is available in airplane mode, and Trailforks tracks can be uploaded to Strava.

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  • No problem Anze...
    So, GPS locking helped but it was my only ride using it. We need more successful rides to be 100% positive:) I'm not sure when I will manage to find some time for another long ride, but when I do I will report results here. Pls do the same.

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  • I'm having trouble using Huawei mate 10 Lite. the process stops 10 minutes after you start the application. failed with power and display settings. I'm going crazy. Please solution please..

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  • I tried it with the Oruxmaps widget, but it stopped after 2:55 hrs.

    Same with Googlemaps when the screen ist off.

    I am still trying different setups, sometimes it stops after 10 min and the other day after 3hrs. You never know. I dont want to root the phone - I will buy a Xperia or BQ soon and sell the Huawei.

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  • Good evening, I appreciate the suggestion of Matt Lee, but having a laptop can not be a solution, we are talking about a problem that traces from 2014, I report below the last replies received to my repeated reminders, I leave the conclusions to you.

    **********
    Sorry again for the continued trouble. There is only so much we can do to allow our app to perform the way we want on all devices. Unfortunately, there is no easy way for us to modify app performance to allow it to run correctly on that device.

    Essentially, your device will become "greylisted" meaning that we do not expect the app to run correctly on that device. This happens on some devices where the device has aggressive termination tactics for apps it perceives to be consuming too much processing power.

    Regardless, unfortunately, there is nothing else we can do for your device at this time. I apologize again but we will not be able to put any additional effort into trying to get the app to run on your device.
    *********
    *********
    While I appreciate your background and knowledge surrounding these challenges, our situation is unique and we face our own unique limitations. Unfortunately, we are unable to continue the discussion around this issue. I do apologize for the issues you're experiencing recording but we simply have no solutions for you at this time.

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  • This is my latest and last update on this thread. I did everything with this Huawei smartphone. I was able to get it to work using One Tap for Strava app after upgrading it to the latest software version. Mine is a P8 but it seems this issue is not related to a specific model. I bought a Garmin HR Vivoactive watch and I forget about this stupid GPS on this phone. It has nothing but issues.
    Seems to be the issue is Huawei as my previous phone was a Samsung Galaxy S3 and it never had issues like these ones. Good luck if you wanna keep trying with this.

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  • Finnaly , i foud the trick !

    U must leave the screen ON !

    It works perfectly for me!

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