Featured Help Articles

Syncing Issues with Strava app for Galaxy Devices (v1.5.12)

UPDATE: The 1.5.12 update resolved a crash affecting first generation Galaxy watches. We are stil...

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What’s changed on Strava?

We’ve made some changes to the Strava subscription effective May 20th, 2020. Most notably, some f...

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Improving Virtual Segments

 A few weeks ago, we rolled out new algorithms to catch impossible efforts upon uploads. Hiding s...

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Data and Privacy

Your privacy is important to us, and we’re committed to providing meaningful choices about how th...

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How to get your Activities to Strava

You can upload your activities to Strava using any of the following methods: Instantly upload fr...

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Troubleshooting Garmin sync issues

What to do if Garmin data is not Syncing to Strava: If you recently connected your Garmin accoun...

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Strava's Elevation Basemap

For devices without recognized barometric altimeters, Strava calculates your activity's elevation...

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How Distance is Calculated

Distance is the most basic training statistic - therefore, being confident in your distance data ...

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Why doesn't my segment effort appear on the leaderboard?

If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...

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Segment Matching Issues

Understand why a segment may not have matched to your activity and what you can do about it, why ...

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Troubleshooting GPS Issues

GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....

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How to Cancel your Subscription

Your subscription will auto-renew unless canceled at least 24-hours before the end of the current...

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Spam, bots, solicitations and fraudulent activity on Strava

We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...

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