Featured Help Articles

Kudos, follow requests and requests to join a club from spam profiles

We're aware that some Strava members received kudos, follow requests and requests to join a club ...

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Android Update Required

We are upgrading Strava's network security systems on November 30th, 2018 to make sure your data ...

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Supported iOS versions and iPhones

Using Strava on an older iPhone: We recently made a necessary update to the Strava platform that ...

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Data and Privacy

Your privacy is important to us, and we’re committed to providing meaningful choices about how th...

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Outdated Devices (Unable to give Kudos and access other features)

Handheld devices will need to be running 64-bit to continue accessing many of Strava's features. ...

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Audio Feedback Changed Voice - iPhone iOS 12

We are aware that the audio feedback for some users (on iPhone devices) has a robotic voice after...

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Stats in the Mobile Feed

A recent design update has made it so the activity data you see on your mobile dashboard may be s...

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Calories from FIT and TCX Files

Strava will now use the number of calories burned recorded in .FIT and .TCX files instead of perf...

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Strava ends support for Jawbone UP

Following the announcement that Jawbone's shutting down operations, we have removed Strava's inte...

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Photo Integration with Instagram to be Removed

Instagram is discontinuing the ability to sync photos from Instagram to your Strava activities. A...

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How to get your Activities to Strava

You can upload your activities to Strava using any of the following methods: Instantly upload fr...

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Troubleshooting Garmin sync issues

What to do if Garmin data is not Syncing to Strava: If you recently connected your Garmin accoun...

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Strava's Elevation Basemap

For devices without recognized barometric altimeters, Strava calculates your activity's elevation...

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How Distance is Calculated

Distance is the most basic training statistic - therefore, being confident in your distance data ...

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Why doesn't my segment effort appear on the leaderboard?

If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...

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Segment Matching Issues

Understand why a segment may not have matched to your activity and what you can do about it, why ...

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Troubleshooting GPS Issues

GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....

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iPhone app recording issues

We've seen a recent increase in the number of iOS users reporting GPS issues when recording but w...

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Spam, bots, solicitations and fraudulent activity on Strava

We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...

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