Featured Help Articles

Unable to View Saved Routes

We are experiencing an issue that's preventing some athletes from being able to view their saved ...

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KOM and QOM Email Notifications are not Sending

We are experiencing an issue that's preventing us from sending email or push notifications when y...

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Strava Activities not Syncing to Google Fit

Update 6/4/2021: Strava’s connection with Google Fit has been restored. We are aware of activity ...

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KOM/QOM Missing from Profile Page

We're investigating an issue with segment leaderboards that may prevent some of your KOMs/QOMs fr...

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Changes to Clubs

We are making some changes that we hope will improve the stability of large clubs and improve you...

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Changes to our Community Discussions

We heard you loud and clear: the old forum was hard to navigate and had tons of duplicate topics,...

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What’s changed on Strava?

We’ve made some changes to the Strava subscription effective May 20th, 2020. Most notably, some f...

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Improving Virtual Segments

Segments are a huge part of how athletes stay motivated and inspired whether they’re training out...

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Data and Privacy

Your privacy is important to us, and we’re committed to providing meaningful choices about how th...

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How to get your Activities to Strava

You can upload your activities to Strava using any of the following methods: Instantly upload fr...

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Strava's Elevation Basemap

For devices without recognized barometric altimeters, Strava calculates your activity's elevation...

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How Distance is Calculated

Distance is the most basic training statistic - therefore, being confident in your distance data ...

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Why doesn't my segment effort appear on the leaderboard?

If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...

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Segment Matching Issues

Understand why a segment may not have matched to your activity and what you can do about it, why ...

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Troubleshooting GPS Issues

GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....

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How to Cancel your Subscription

Your subscription will auto-renew unless canceled at least 24-hours before the end of the current...

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Spam, bots, solicitations and fraudulent activity on Strava

We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...

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