Featured Help Articles

Activities not Syncing from Samsung Gear/Galaxy Watches

We're investigating an issue that's preventing activities from syncing to Strava from Samsung Gea...

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Persistent Prompt on the Apple Watch to Login on your Phone

We're investigating an issue that's causing the Apple Watch app to prompt athletes to log into to...

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Activity Syncing Issues and Incorrect Start Times beginning on April 6th

Many athletes are experiencing syncing issues as a result of a significant worldwide GPS change t...

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Removing Direct Sensor Pairing from the Strava Mobile App

As of October 28th, 2019, Bluetooth and ANT+ sensors will no longer pair directly with the Strava...

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Data and Privacy

Your privacy is important to us, and we’re committed to providing meaningful choices about how th...

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How to get your Activities to Strava

You can upload your activities to Strava using any of the following methods: Instantly upload fr...

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Troubleshooting Garmin sync issues

What to do if Garmin data is not Syncing to Strava: If you recently connected your Garmin accoun...

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Strava's Elevation Basemap

For devices without recognized barometric altimeters, Strava calculates your activity's elevation...

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How Distance is Calculated

Distance is the most basic training statistic - therefore, being confident in your distance data ...

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Why doesn't my segment effort appear on the leaderboard?

If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...

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Segment Matching Issues

Understand why a segment may not have matched to your activity and what you can do about it, why ...

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Fitness (Summit)

Fitness is calculated using your Relative Effort (based on either heart rate data or Perceived Ex...

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Troubleshooting GPS Issues

GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....

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Spam, bots, solicitations and fraudulent activity on Strava

We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...

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