Featured Help Articles

Site Outage, Upload failures, and Delays with Activity Editing

Early Sunday morning (Jan. 13, 2019 - PST) the Strava site was briefly down. Our engineering team...

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Best Efforts will not Appear on Activity Pages

We're currently unable to reward best effort achievements on running activities but the best effo...

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Sharing to Facebook from the Strava upload page is no longer working. Shared activities no longer count towards Facebook Fitness.

We are receiving reports that users are experiencing three different issues related to Facebook s...

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Kudos, follow requests and requests to join a club from spam profiles

We're aware that some Strava members received kudos, follow requests and requests to join a club ...

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Stats in the Mobile Feed

A recent design update has made it so the activity data you see on your mobile dashboard may be s...

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Android Update Required

We are upgrading Strava's network security systems on November 30th, 2018 to make sure your data ...

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Calories from FIT and TCX Files

Strava will now use the number of calories burned recorded in .FIT and .TCX files instead of perf...

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Your Year in Sport Video

The Year in Sport video is a personalized recap video for Strava members that highlights fun data...

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Strava ends support for Jawbone UP

Following the announcement that Jawbone's shutting down operations, we have removed Strava's inte...

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Photo Integration with Instagram to be Removed

Instagram is discontinuing the ability to sync photos from Instagram to your Strava activities. A...

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Data and Privacy

Your privacy is important to us, and we’re committed to providing meaningful choices about how th...

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Audio Feedback Changed Voice - iPhone iOS 12

We are aware that the audio feedback for some users (on iPhone devices) has a robotic voice after...

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How to get your Activities to Strava

You can upload your activities to Strava using any of the following methods: Instantly upload fr...

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Troubleshooting Garmin sync issues

What to do if Garmin data is not Syncing to Strava: If you recently connected your Garmin accoun...

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Strava's Elevation Basemap

For devices without recognized barometric altimeters, Strava calculates your activity's elevation...

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How Distance is Calculated

Distance is the most basic training statistic - therefore, being confident in your distance data ...

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Why doesn't my segment effort appear on the leaderboard?

If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...

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Segment Matching Issues

Understand why a segment may not have matched to your activity and what you can do about it, why ...

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Troubleshooting GPS issues

GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....

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iPhone app recording issues

We've seen a recent increase in the number of iOS users reporting GPS issues when recording but w...

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Spam, bots, solicitations and fraudulent activity on Strava

We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...

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