Featured Help Articles
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iPhone Error Message "This app is no longer shared with you."
If you are seeing the following error message when attempting to open Strava on your iPhone, it l...
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Unable to open Strava on iOS?
This issue has been resolved in the most recent version of the Strava app. Update to version 150....
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Google Maps Down
We are aware that Google Maps was experiencing an outage across multiple applications and platfor...
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Segment Matching and Achievement Delays
Our team is aware of an issue that's causing delays in both segment matching and segment efforts ...
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Sport Heroes and Strava
We’re big fans of all of the ways athletes in our community are inspiring and motivating each oth...
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Activity Syncing Issues and Incorrect Start Times due to GPS Rollovers
Many athletes are experiencing syncing issues as a result of a significant worldwide GPS change t...
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What’s changed on Strava?
We’ve made some changes to the Strava subscription effective May 20th, 2020. Most notably, some f...
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Improving Virtual Segments
A few weeks ago, we rolled out new algorithms to catch impossible efforts upon uploads. Hiding s...
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Data and Privacy
Your privacy is important to us, and we’re committed to providing meaningful choices about how th...
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How to get your Activities to Strava
You can upload your activities to Strava using any of the following methods: Instantly upload fr...
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Troubleshooting Garmin sync issues
What to do if Garmin data is not Syncing to Strava: If you recently connected your Garmin accoun...
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Strava's Elevation Basemap
For devices without recognized barometric altimeters, Strava calculates your activity's elevation...
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How Distance is Calculated
Distance is the most basic training statistic - therefore, being confident in your distance data ...
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Why doesn't my segment effort appear on the leaderboard?
If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...
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Segment Matching Issues
Understand why a segment may not have matched to your activity and what you can do about it, why ...
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Troubleshooting GPS Issues
GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....
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Spam, bots, solicitations and fraudulent activity on Strava
We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...
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