Contact Strava Support

To reach our support, our chatbot is the fastest way to get help. Ask your question directly in the chat, and it will answer your request right away. We receive a high volume of ticket submissions, so we appreciate your patience as we work through all submitted requests.

Please note that Strava support does not offer callback service.

From the Support Site

1. Select the chat icon in the bottom right corner of your screen.
2. Type your question and press Enter to submit it.

Or

1. Scroll down to the bottom of Strava's support page to the bottom and click on "Submit a Request"
2. Choose the category and fill out the form before submitting your request.

From the Mobile App

1. Tap the gear icon in the upper right corner of the "You" tab to open "Settings."
2. On Android, select "Support." On iOS, select "Help" > "Support."
3. Type your question and tap the arrow to submit it.

FAQs

How do I contact Strava if I can't log in?

If you can't access your account or don't have one, please email us.

I submitted a request, but I can't find the response. Where should I look? 

Check your junk and spam folders if you haven't received a reply from our team.