We may take action against Strava accounts that are found to be in violation of our Terms of Service or Community Standards. We do this to protect our community from abuse, unwanted content, and behavior. Depending on the nature of the violation, we take a range of actions including, but not limited to, a warning, a temporary account suspension, and for more serious offenses, a permanent suspension from our services. We give athletes the opportunity to appeal our decisions, and you can read more about this below.
We may also hide or remove content (e.g. media, comments, posts) from your Strava account when we find that it violates our Community Standards. Our Community Standards define what is and isn't allowed on our platform, and they apply to our entire community of athletes. They are designed to encourage expression while creating a safe environment on Strava.
What to do when your Strava account has been suspended?
If you lose access to your account, you will have the opportunity to write to us directly to request an appeal. Your ticket will be sent to the relevant team, and they will investigate and assess the situation regarding the original decision.
We might ask for additional context and deeper details on the specific incident if we believe it is necessary to arrive at an outcome.
Once your appeal has been reviewed, we will notify you of the status of your appeal and account(s).
What do we take into consideration when reviewing a report?
We take a number of factors into consideration when we review reports of violations, including the intent and context, the potential harm to the community, legal obligations, and other factors. After reviewing all the information gathered, we make a decision that we believe aligns with our policies, Community Standards, and Terms of Service.
Can I appeal a decision?
We evaluate all reports carefully, and our decisions are made with the utmost care. However, If your account was suspended and you believe your case should be reviewed again, you can submit an appeal in most circumstances. When you request a review, we will take another look at our original decision while considering any arguments raised in your appeal. Submitting an appeal does not guarantee an enforcement action will be reversed or modified.
If you want to request a review, please get in touch with us directly, and a specialist from our Trust & Safety team will review your request and inform you about the outcome. If we find that we have made a mistake, we will let you know, and steps will be taken to remediate the situation.
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