Spam, bots, and Unwanted Solicitations

At Strava, we expect all athletes to follow our Community Standards and Acceptable Use Policy, which are part of our Terms of Service. We’re committed to protecting the integrity of our platform and take action against anything that may be inappropriate, spammy, fraudulent, or otherwise harmful to the community.

Spam may manifest as unsolicited promotions, repetitive comments or follow requests, or suspicious messages. It can disrupt the Strava experience and undermine trust within our community. That’s why we’re continuously working to minimise its impact and keep your experience positive. 

While Strava is committed to reducing spam, like any open social network, it's a challenging problem to solve. That’s where you come in. Your reports play a key role in helping us quickly identify, evaluate, and remove truly spammy content. If you come across any content that appears to be spam—such as unsolicited promotions, fake accounts, repetitive comments, or suspicious messages—we encourage you to report it right away. Here's how you can report it:

Reporting a Profile

To report an athlete account that appears to be spam, please follow the steps below.

Reporting a profile from the Strava website:

1. Go to the profile page of the account you'd like to report.
2. Click the gear icon below their name and avatar.
3. Click Report.
4. Select Impersonation, Scam, or Spam 
5. Choose Spam as the reason for reporting. 

Reporting a profile from the Strava mobile app:

1. Go to the profile page of the account you'd like to report.
2. Click the three-dot icon.
3. Click Report.
4. Select Impersonation, Scam, or Spam 
5. Choose Spam as the reason for reporting. 

Reporting Comments 

When you come across a comment that looks like spam, you can report it by following the steps below.

Reporting a comment from the Strava website:

1. Go to the comments section of the activity or post in question.
2. Hover your mouse over the comment you wish to report and select Report.
3. Select Impersonation, Scam, or Spam 
4. Choose Spam as the reason for reporting. 

Reporting a comment from the Strava mobile app:

1. Go to the comments section of the activity or post in question.
2. Swipe left on the relevant comment you wish to report and tap Report.
3. Select Impersonation, Scam, or Spam 
4. Choose Spam as the reason for reporting.

Reporting Messages

To report messages within the messaging app, please follow these steps:

1. Open the message thread containing the message you want to report.
2. Press and hold the specific message.
3. Select the “Flag Message” option.

A pop-up will appear asking: “Would you like to send a copy of this message to a moderator for review?” If you wish to have the message reviewed, click YES. Please keep in mind that the flagged message will not be erased from your thread upon reporting it, but will be added to our moderation queue for further review.

The Strava Trust & Safety team will review the direct message you reported to determine whether it violates our policies. When necessary, we may also review the broader conversation to ensure we fully understand the context and intent before making a decision.

Reporting a Post

If you come across a post that seems like spam, here’s how to report it on web and mobile:

• Open the post you wish to report.
• Select the three-dot icon in the upper right-hand corner.
• Select Report Post.
• Select Impersonation, Scam, or Spam 
• Choose Spam as the reason for reporting.

For any other content you believe violates our policies, we encourage you to report it by following the steps outlined in our Reporting Content on Strava article, where you will find detailed guidance. If you need additional support, feel free to reach out to our support team for assistance by following the steps here.

Your reports are invaluable in helping us quickly identify and address policy violations. By working together, we can keep Strava a positive and trusted space for all athletes.