Strava and the European Union’s Digital Services Act

The European Union’s Digital Services Act (DSA) is a law that sets out requirements for certain online services, especially in relation to content and transparency. Its key goals are to:

    • Better protect consumers and their fundamental rights online
    • Establish a powerful transparency and a clear accountability framework for online platforms
    • Foster innovation, growth, and competitiveness within the European Union’s single market

Strava supports the DSA’s objectives of protecting consumers and their fundamental rights, as well as transparency and accountability. We are committed to implementing the law in accordance with these objectives and our commitments to our users.

For online services that have more than 45 million “average monthly active recipients of the service” in the European Union, the DSA establishes a heightened set of requirements.

To determine which online services are subject to those heightened requirements, the DSA sets out a methodology to calculate the average monthly active recipients of the service in the European Union.

Using this methodology, Strava confirms that its average monthly active recipients of the service in the European Union are well below the 45 million user threshold. 

We will continue to monitor this number and will update it every six months in accordance with the law.

Reporting Illegal Content

If you are an official representative of an EU Member State, Commission, or Board, you can submit a report of illegal content for review to dsa-spoc@strava.com.

  • This is our single point of contact system for official complaints from authorities in the European Union. 
  • This email is intended solely for official EU government representatives and is not a valid way to submit a report for anyone else.

For all other users, please report content you believe to be illegal using this form.

We take user reports seriously and will do our best to understand the context and take appropriate actions based on our policies and the results of our investigation.

Manifestly Illegal Content

Strava is not a place to share illegal content. Furthermore, we do not allow the posting, sharing or dissemination of content that is manifestly illegal—meaning, where it is evident to a layperson, without any substantive analysis, that the content is illegal—such as:

  • Child sexual abuse material;
  • Supporting, coordinating, or praising terrorism activities, such as celebrating violent acts, as defined by the United Nations.

We will take a number of factors into consideration when determining a proportionate enforcement action, such as:

  • The severity of the violation;
  • The frequency and timing of the content and behavior;
  • Its context and efforts on behalf of the uploader to clarify their intent.

Examples that would violate this policy

  • Sharing videos, either original content or previously existing, containing child sexual abuse material;
  • Advocating for the death of people based on a protected category, such as religious affiliation, nationality, gender identity, etc.
  • Supporting terrorism acts in text form, such as sharing manifestos, symbols and other related media.

Enforcement actions against an account may include a warning; temporary or permanent account suspension; removal of specific privileges, such as the ability to use a feature. For child exploitation material, we work with relevant authorities in the United States and internationally to report such illegal activity in accordance with the law.

Manifestly unfounded complaints

When processing user reports, we provide information to users specifying why their report may or may not have violated our policies. We may warn or suspend an account that is found to be making repeated, unfounded complaints that have already been responded to and adequately addressed by Strava.

Example that would violate this policy

  • Submitting reports against the same account or entity when the timestamp of the reports is objectively over a short period of time, for example, within seconds of each other.
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