Reporting Content on Strava for Violations of Our Community Standards

We take the safety of our community seriously. We rely on our members to behave in accordance with our Community Standards and adhere to the Terms of Service, but unfortunately they sometimes do not. Because of that, we have a community reporting tool you can use to report violations of these standards and terms. Below are instructions on how to use them depending on what you need to report.

Note: When submitting a report, it is important to select the right reason as this gives us more context about the situation you are reporting and helps the Strava Trust & Safety team investigate faster and more accurately. We ask you not to make inauthentic reports for no reason other than to disrupt another member's experience, as we monitor reports to spot malicious reporting against athletes.

How to Report an Activity

To report an activity for a content violation, such as an inappropriate activity title or description, please contact us here. We also have an option to flag an activity; however, our activity flagging tool should only be used for issues with the activity itself, for example, bad GPS data or an incorrect activity type. Please read our guidelines for the appropriate use of the activity flag tool.

How to Report a Club

To report a club that is violating our standards or terms, please contact us directly with all the information you have about the situation. To report a post you have seen in the club, you can follow the instructions below:

    1. Open the post.
    2. Tap the options icon (three dots) at the top right-hand corner of the screen.
    3. Select Report from the options that appear.

How to Report a Comment

If you believe that a comment is inappropriate, you can report it following the steps below:

    1. Reporting a comment from the Strava website:
      1. Go to the comments section of the activity or post in question.
      2. Hover your mouse over the comment you wish to report and select Report.
      3. Select the appropriate reason for your report.
    2. Reporting a comment from the Strava mobile app:
      1. Go to the comments section of the activity or post in question.
      2. Swipe left on the relevant comment you wish to report and tap Report.
      3. Select the appropriate reason for your report.

How to Report a Segment

To report a violating segment, such as a segment with an inappropriate name, follow these steps:

    1. Reporting a segment from the Strava website:
      1. Go to the segment page you'd like to report.
      2. Click on the Actions menu.
      3. Choose the option Tell us about this segment.
        1. Proceed to report the segment by selecting the appropriate reporting reason.
    2. Reporting a segment from the Strava mobile app:
      1. Go to the segment page you'd like to report.
      2. Scroll down to the bottom of the page.
      3. Tap the option Tell us about this segment.
        1. Proceed to report the segment by selecting the appropriate reporting reason.

Note: If you are trying to report a segment as hazardous, read more about this here.

How to Report  Photos and Videos

We offer you a way to report photos and videos directly from the activity feed. Here’s how to report them (web and mobile):

    1. Find the photo or video you wish to report and click or tap on it.
    2. Click or tap the options icon (three dots).
    3. Click or tap Report Photo/Video.
    4. Select a reason and tap or click submit.

How to Report a Post

To report a post please follow these steps (web and mobile):

    • Open the post you wish to report.
    • Select the ‘More’ tab (ellipses) icon in the upper right-hand corner.
    • Select Report Post.
    • Choose the relevant reason for reporting it.

How to Report a Profile

We have a community reporting tool that you can use to report profiles that are fake or are engaging in suspicious behavior. Accounts you believe are misrepresenting their achievements by uploading or manipulating data, or being inauthentic, are examples of profiles we encourage you to report using these options. Below are instructions on how to use this reporting tool:

    1. Reporting a profile from the Strava website::
      1. Go to the profile page of the account you'd like to report.
      2. Click the gear icon below their name and avatar.
      3. Choose the reason for reporting the profile (suspicious behavior or fake profile).
        1. If you report the profile as a fake, the account will be, added to your list of blocked accounts.
    2. Reporting a profile from the Strava mobile app:
      1. Go to the profile page of the account you'd like to report.
      2. Click the three dot icon.
      3. Choose the reason for reporting the profile (suspicious behavior or fake profile).
        1. If you report the profile as a fake, the account will be added to your list of blocked accounts.

Can I report profile photos?

Unfortunately, this is not possible at this time. If you see a profile photo that is violating our Community Standards please contact us directly with as much information you have so we can investigate the content.

What Happens After I Report Something?

Our Strava Trust & Safety team will review each of these reports carefully and take appropriate action based on the results of our investigation. We may delete or hide content found to be in violation of our Terms and Community Standards, as well as take action on violating athletes, if necessary. 

Contact Us

You also have a way to contact us directly by following the instructions here. When contacting us, please add as much information as you have (screenshots, segment links, account links, activity links, etc) for us to review. This will help us investigate in detail and take action based on the results of our investigation.

Was this article helpful?
0 out of 1 found this helpful

Comments

0 comments

Article is closed for comments.